remote customer service rep

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Posted 2 days ago United States Salary undisclosed
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Job Description

remote customer service rep.

+ atlanta , georgia (remote)

+ posted 1 day ago

with

randstad indeed

**job details**

summary

+ $17 per hour

+ temp to perm

+ high school

+ referenceAB_

job details

Would you like to work from home? Would you say you have experience providing world class customer service? This is a high volume and fast paced environment

+ Act as a company ambassador through accurately diagnosing service issues to deliver high quality service via multiple customer contact channels.

+ Provide equipment service and general customer support through successful resolution.

+ Accurately capture the voice of our customers to drive first call resolution across CCNA functions.

+ Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders.

+ Actively listen to customer inquiries and job knowledge to accurately complete the necessary request to ensure customer satisfaction.

+ Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer's needs and resolve issues.

+ Escalate customer issues within established guidelines to ensure timely resolution.

+ Understands performance metrics and improves quality and capabilities to meet and/or exceed goals. Ensure new/revised processes are understood and immediately applied to customer interactions via CCNA tools/resources.

+ Access multiple system applications simultaneously to effectively service customers. Actively participate and contribute in engagement and team building activities.

+ Assist with projects per business needs.

ResponsibilitiesThe Customer Engagement Associate (CEA) provides service and support to established and new, internal and external customers in a contact center environment. A CEA is responsible for handling routine customer service inquiries, as well as escalation calls, related to mechanical service calls and general customer service inquiries via various communication channels. This role is critical in supporting the Coca-Cola National Food Service and On Premise (NFSOP) goal of becoming the best brand, sales and customer service system by providing high quality service to our customers.

Must have call Center Experience.

Must be in Georgia.

The essential functions of this role include:

+ working weekends

Skills

+ Customer Service (1 year of experience is required)

+ Telephone Etiquette

+ Active Listening

+ Empathy

+ Typing Skills (1 year of experience is required)

+ Call Center Support (2 years of experience is preferred)

+ Basic Computer Skills

Education

+ High School (required)

Qualifications

+ Years of experience: 2 years

+ Experience level:Experienced

Shift: First

Working hours: 8 AM - 11 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status