Remote Customer Service Rep

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Posted 2 days ago United States Salary undisclosed
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Job Description

Remote Customer Service Rep

**job details:**

+ location:Buffalo, NY (remote)

+ salary:$16.50 per hour

+ date posted:Monday, March 22, 2021

+ experience:Experienced

+ job type:Temp to Perm

+ reference:AB_

**job description**

Remote Customer Service Rep

Are you a NY state resident looking for a full-time, remote position? We are currently looking for Customer Service Representatives for our inbound call center client as a work from home opportunity. In this role, you will answer incoming calls, manage and resolve customer questions and concerns, and enter customer information into database; all from the comfort of your home. Skills: -Answer approximately 75-100 incoming calls per day -Excellent listening skills and the ability to ask probing questions, understand customer concerns and overcome objections while remaining calm to offer solutions to their inquiries. -Multi-tasking and ability to problem solve are essential in this role -Effectively communicate using consumer friendly and appropriate language


Must be flexible to work the assigned schedule with no time off granted for the first 90 days

Must meet stringent background, drug screen and employment verifications as outlined by the project

Superior verbal and written communication skills, including spelling and grammar

Required to type a minimum of 30 wpm and pass additional assessments

Required to conduct work using a computer/computer screen for at least 7 hours per day

Required to sit and/or stand for at least 7 hours per day

Ability to work effectively in a team environment while offering support to coworkers and management

Excellent decision-making skills with outstanding attention to details

Able to remain calm and focused at all times

Ability to handle multiple inquires at one time without compromising service and integrity

Willing to work Overtime during peak seasons

The essential functions of this role include:

+ working weekends


+ Customer Service

+ Basic Software Skills

+ Empathy

+ Adapting to Change

+ Collections

+ Telephone Etiquette

+ Basic Computer Skills

+ Customer support


+ High School (required)


+ Years of experience: 1 year

+ Experience level:Experienced

Shift: First

Working hours: 7 AM - 9 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.