Top 3 Skills
1. Customer Service - Candidate must have previous customer service experience in which they helped answer customer questions and resolve issues.
2. Written & Verbal Communication - All communication via inbound calls from customers, minor email communication and minor chat communication.
3. Microsoft Office - Will use basic Microsoft Office programs such as Outlook and Word. Must be comfortable navigating computer while on the phone with customers.
The Customer Care Rep 1 provides premium service and builds relationships with our customers through effective telephone, chat, email and social media correspondence. Majority of calls will be discussing logistics of packages, returns and refunds, product questions and warranty questions.
Remote (currently remote, but MUST LIVE WITHIN 40 MILES OF DECKERS)
- provide laptop, mouse, headset and magtek (credit card reader)
Monday - Friday (first 2 weeks): 8am - 5pm (cannot miss any time)
- must be open Mon - Sat from 8 - 5
- schedules are not set
- contractor will submit preference bid biweekly with their preferred schedule (will work saturdays)
AT HOME ENVIRONMENT
- must be quite and have zero distractions
- internet speed: 40mbps
Customer service call center, Customer support, typing, retail, customer service oriented, Customer service, hospitality, microsoft office, Call center, Customer care, Inbound call
Top Skills Details:
Customer service call center,Customer support,typing
Additional Skills & Qualifications:
Skills: Interpersonal skills, customer service experience, written and verbal communication, computer proficiency
Education: High School Diploma or equivalent
Certifications/Licenses: Driver's license
Physical Demands: Must be able to see, hear, speak and write clearly in order to communicate with employees and customers. Manual dexterity required.
Deckers has success with: Retail, service industry, hospitality industry, CNA, MA experience
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.