Remote Content and Internal Communications Manager

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Posted 14 days ago United States Salary undisclosed
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Job Description

The Content and Internal Communications Manager is responsible for the creation of compelling written content in support of the Marketing and Communications goals and strategies for our client and its programs, with the focus on building out internal communications channels, strategies, and processes. This position will help maintain our client's editorial voice and tone for each program and audience. The Content and Internal Communications Manager will work collaboratively with other members of the Marketing and Communications team, as well as create written materials for a variety of audiences, including people with mental health conditions or in crisis, people looking for information and resources, and people looking to participate in suicide prevention and mental health. These public-facing and internal communications include, but are not limited to, blog posts, articles, e-newsletters, brochures, web/intranet copy, guides, press releases, and internal resources. The Manager s work will emphasize creating content recommendations and fostering opportunities to share stories of hope and recovery; promoting our client's crisis helpline and our client resources and services; drafting communications to the our client community; highlighting staff achievements and expertise; sharing the successes and stories of program participants; fostering interdepartmental information-sharing; and promoting emotional wellness both within the organization and with the public. The Content and Internal Communications Manager will report to the Senior Vice President of Communications & Public Engagement on internal communications with regular interaction with and direction from the Senior Director of Marketing & Communications.


Job Duties and Responsibilities:

The Content and Internal Communications Manager is responsible for creating and publishing compelling content in support of our client and its programs. As a collaborative member of the Marketing and Communications team, this position will work toward organizational and department strategies and goals, including the development of internal communications channels. The Manager will help create written marketing and communications materials, resources, and strategies in keeping with our client s messaging goals, with a focus on promoting emotional wellness, interdepartmental collaboration, and awareness of our client s programs. This position will manage communications projects from start to finish, make recommendations for content creation, and will coordinate with partners, vendors, and other departments as needed. Key responsibilities include but are not limited to:

  • Develop, create, and execute strategies and content to support internal marketing and communications content and Our client s organizational and communications goals and core values, including the our client staff newsletter and intranet portal
  • Write, edit, and publish public-facing marketing and communications materials to raise awareness of our client programs, staff successes, mental health resources, suicide prevention, and disaster mental health, including blog posts, resources, press releases, and articles
  • Collaborate with programs, partners, and clinicians to research and write public health resources, messages, and tools that incorporate mental health and suicide prevention best practices and recommendations
  • Facilitate the creation of stories of hope and recovery that de-stigmatize mental health and raise awareness of our programmatic efforts
  • Help facilitate our client communications and marketing editorial projects, from conception to completion
  • Track metrics, create reports, and recommend communications strategies based on needs and goals
  • Represent our client and the Communications team in engagements with crisis centers, partners, program participants, and the public as necessary
  • Support the Communications team and carry out Communications tasks as needed


Reporting Relationship

Reports to: SVP, Communications & Public Engagement


Required Skills:

  • Experience strategizing and developing internal communications materials for complex organizations
  • Experience creating public messaging materials and content, with a focus on addressing sensitive, complex and timely subject matter
  • Strong writing and editorial skills - ability to write for a variety of voices and mediums, ability to convert jargon into everyday language, and experience in storytelling is a plus
  • Project management skills
  • Ability to adapt plans and strategies in light of new information and goals
  • Experience with digital platforms, including website CMS and e-newsletters


Qualifications:

  • Bachelors degree in marketing, public relations, journalism, media studies, communications or related field
  • 3-5 years of professional work experience in a marketing and communications department of a complex organization; editorial and/or internal communications experience in a nonprofit mental health, health, or human services organization a plus
  • Ability to work both independently and as part of a close-knit team
  • Strong interest in mental health, suicide prevention, and/or disaster mental health
  • Ability to meet deadlines; ability to be flexible, collaborative and versatile in a breaking news environment
  • Track record of implementing and facilitating projects from conception to completion
  • Flexibility and occasional availability on evenings and weekends for organizational needs
  • Some travel required when safe to do so


Physical and Sensory Requirements

  • Mostly sedentary work; using standard office equipment including: a computer, keyboard, and telephone
  • Ability to work collaboratively with staff, residents, families, service providers and others
  • Ability to remain calm and composed under stress Ability to respond to telephones and other auditory stimulation
  • Ability to evaluate/interpret information and make independent judgment/decisions


Salary: $70k-$80k


We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.