Remote Command Center Engineer

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timePosted 7 days ago location United States salarySalary undisclosed
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Job Description

Are you a current Elekta employee? Please click here to apply through our internal career site Find Jobs - Elekta.Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.We currently have the following opportunity available - please contact us for more details!SummaryThe role has three key areas:To engage regional uptake of Elekta IntelliMax nominated products by acting as a primary driver in engaging identified Business Units and regional support.To establish, align and oversee processes and projects for the evolution of the Remote Command Centre function globally across all connected productsTo monitor the connected installed base, facilitating case workflows into the regions/ECSCs, provide customer assistance and ensure development plans focus on biggest pain points for customers with a data driven approachResponsibilities:Work with identified Elekta Care Support Centers organizations to ensure increased uptake and usage of Elekta IntelliMax for service efficienciesProvide training to Engineers and ECSC staff on how to use Elekta IntelliMax to assist in problem solving and proactive diagnosis of issuesProvide Tier 4 support for installation and product issues, working closely with Developers to analyze problems.Provide project management and process improvement oversight for wider RCC initiativesOwn requirements for QlikView/Business Intelligence tools that enable further diagnostics and support capabilities for specified productsAct as a single point of contact for all remote service requirements for specified products (working with project representatives to show value in delivering said requirementsIntroduce additional innovative monitoring solutions where neededInterface with Service engineering or equivalent employees to aid establishment of remote monitoring into daily workflows and reliability centered maintenancePilot new use cases for proactive & predictive, ensuring common implementation of proactive workflows with the regionsDefine processes to establish above within the organization (regional or PSC) and establish model to be used for other productsMaintenance and creation of knowledge base information relating to Remote Monitoring of medical productsCross developing skills of other members of the local organizations and beyond to ensure maximum exposureRequirements capture and feedback into projects to further enhance RCC capabilities in relation to specific productsWorking with IntelliMax Operations team and other members of RCC to ensure compliance and continual improvements and supporting quality assurance process auditsAccomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishmentsWork in a self-directed manner in new or loosely defined situationsStrong desire to independently seek out information to solve issues, and contribute to the groups continuous improvementTravel as required to fulfil above objectives (expected 10% travel)We offer:Excellent Medical, Dental, and Vision coverage401k, paid Vacation and HolidayA wealth of additional benefits including Wellness Reimbursement, Tuition Reimbursement and Flexible Spending AccountOpportunity to work in the cutting edge in medical advancementClose knit company cultureUpward mobilityQualifications & Experience:A minimum of HND/HNC information technology or comparable experience in IT/IS backgroundA minimum of 12-18 months experience in a Technical Support or similar role.Relevant experience demonstrating business awareness or involvementStrong analytical skills able to solve technical problemsGood communicator with a natural aptitude for dealing with people.Proven experience of applications support in a customer facing role.Work well in a busy team, being quick to learn and able to deal with a wide range of issues.Ability to collate and interpret data from multiple sources.Ability to assess and priorities faults and respond or escalate accordingly.Strong desire to independently seek out information to solve issues, and contribute to the groups continuous improvementPreferred Qualifications:Experience with complex enterprise architecture.Experience of Business Intelligence tools and development (QlikView development would be a bonus)ITIL Foundation Certification or higherISO 20000 experience/certificationEEO StatementWe are an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex,sexual orientation, gender identity, genetic information, national origin, disability, veteran status,or any otherprotected characteristic.