Remote Collision Call Center Rep - 1st (Eastern)

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Posted 4 days ago United States Salary undisclosed
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Job Description

General Technician, $18-30/hr, Ann Arbor Are you looking to get out of the shop and into an office environment where you can grow exponentially?! Workbox Staffing is hiring an Automotive Collision Call Center Representative in Ann Arbor. The ideal candidate for this position would have an automotive collision background or experience, and have good customer service skills. For this position you would be tasked with running diagnostic scans for collision shops and dealing with the customers when they call in. You would be running these scans on all makes and models in the automotive industry, remotely from your desk. That's why experience in a collision shop environment and with running diagnostic tests and pulling trouble codes is so imperative for this position. This is a GREAT opportunity for someone trying to find an exit path out of the shop and wrenching, that still wants to be able to put their automotive knowledge and experience to use. All Workbox Staffing Employees receive access to a personalized career consultant, Healthcare Benefits, Disability Insurance, and advancement opportunities. This is a direct hire opportunity.Qualifications: Key responsibilities and accountabilities: Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment.Document all customer interactions in database.Work within groups of technicians and software development teams to improve products and services. Maximize first time resolution of customer queriesProvide training support and basic technical support to customers and employees as requiredSkills required:HS DiplomaBackground in a collision shop environmentExperience as an automobile technician for various brands preferredASE Certification preferredStrong customer service skillsSuperior communication skills both verbally and writtenAbility to maintain a professional demeanorAbility to download and upload filesAbility to problem solve Internet connection problemsQualifications:ASE L1 certification is preferredFamiliarity with pre/post scanning of vehicles preferredOE Dealer level diagnostic and programming experience preferred1-5 years experience in an automotive shop environment (pay is commensurate with experience) Let's go to work! Apply online today at or call or text our office at . Equal Opportunity Employer#WBE