REMOTE Client Support Specialist- UNLIMITED GROWTH

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Posted 2 days ago United States Salary undisclosed

Job Description

Introduction Networker's Video Streaming Partners in the OTT industry is in need of a Client Support Specialist that will be working closely with the IT pre-sales team solving networking software issues within their cloud based programs. ImportantMUST BE Proficient with Linux Networking, REMOTE-MUST BE IN THE USA- Does NOT offer sponsorship The Job The Position is FULL TIME will be currently REMOTE until further notice. Position Post-COVID is planned to be ON-SITE, based out of HQ in Waltham, Mass. (Candidate is expected to work full time out of our HQ location post-COVID all work is remote for the time being) The candidate must be flexible as needed for evening and weekend on-call support coverage (On-call support shifts will rotate) Responsibilities Provide first response and troubleshooting to inbound client phone and email tickets Diagnose, prioritize and resolve a variety of both company and customer related network or server related issues Provide event services support to customers, as needed Function as an escalation point for customers by providing support on company platforms Provide instructions for procedural and technical issues Work with technical and pre-sales teams to strategize customer solutions Collaborate with Client Support team to create documentation for internal processes and customer-facing Help Center Technical Requirements Experience installing and troubleshooting client devices, network and software issues Seasoned knowledge in administering Linux (MUST) and Windows operating systems Experience working with firewalls, routers and VPNs Understanding of basic networking protocols, IP addressing and routing Knowledge of video streaming and associated protocols is highly desired Cloud technology experience, such as CDNs, AWS, Google, Microsoft Azure or others, is desirable Experience using a variety of mobile devices Education andor Experience Bachelor's Degree in Computer Science or related field, or equivalent work experience preferred Minimum of 2 years general computer skills, with basic knowledge of Microsoft Office Outstanding organizational, interpersonal and administrative skills, as well as excellent attention to detail