Remote Client Manager-Mortgage Technology Relationship Manager

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Posted 7 days ago United States Salary undisclosed
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Job Description

Company Summary
Join a team that puts its People First! First American Docutech offers a wide range of document technology solutions for mortgage, home equity and consumer lending, including document generation, eDelivery, eSign and print fulfillment. Our efficient solutions enable lending professionals to produce accurate and compliant loan packages in all 50 states. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit .

Job Summary

Essential Functions
  • Establish productive, professional relationships with key contacts in assigned client accounts.
  • Partner with senior members on assigned team for the daily management of the client relationship which includes operational and technical client support backed by additional resources.
  • Accountable for understanding client system configurations, fields and data mappings, and the support and maintenance of such.
  • Analyze MISMO XML Data Files generated from Loan Origination Systems (LOS).
  • Support the maintenance, creation & customization of client's document library.
  • Proactively assess, clarify, and validate client needs on an ongoing basis.
  • Manage, track, and resolve issues submitted via task management platform.
  • Troubleshoot and solution client's operational and technical issues, communicating and documenting requirements, testing plans, and projected timelines.
  • Successfully complete testing of solutions prior to providing to client.
  • Partner with required departments across organization, including support, services and management resources, in order to meet account performance objectives and clients' expectations.
  • Works closely with the Client Success Executive (CSE) team to ensure client satisfaction and problem resolution.

Knowledge and Skills/Technology Used
  • Excellent verbal and written communication skills
  • Experience with MISMO XML Data Files and Loan Origination Systems
  • Strong analytical and organizational skills
  • Strong technical aptitude
  • Ability to work in a fast-paced environment while meeting deadlines and deliver high quality results


Typical Education
  • Generally requires BA/BS Degree or equivalent work experience


Typical Range of Experience
  • Typically has 5+ years of directly related experience; Mortgage industry experience preferred


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First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.