AAA

Remote Call Center Customer Service Specialist

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Posted 9 days ago United States Salary undisclosed
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Job Description

****MID DAY, and 2nd SHIFT OPPORTUNITIES ACROSS WEEKENDS**** *** Training Begins 9/13/21**** **** $500 Sign on Bonus****Why AAA?You enjoy helping others and are focused on adding value to every customer interaction. You have lots of choices of who to work with. What makes us different?We help others.As a membership organization, AAA is passionately committed to building relationships that add value to our members' lives.We are focused on growth.We are over 2 million members strong and we continue to grow. Build your skills and experience, and thrive in a company that has a demonstrated track record of stability & growth.We offer a competitive Total Compensation package.Customer Service Specialists start at $13-14 per hour with additional $$$ based on shift selection, overtime, and incentives.AAA offers best-in-class benefits including excellent medical coverage with dental and vision, team member incentives, 401k with matching contributions and paid time off.Non-exempt call center and fleet employees who use zero attendance and/or tardy credits for a consecutive 90 day period may be eligible to receive up to a $250.00 monetary bonus paid at the end of the quarter in which they qualify.Essential ResponsibilitiesReceiveinbound phone calls from AAA members in need of emergency road service.Respond to member and nonmember requests regarding our services using established procedures and guidelines.Update member records in company database.Inform members of other AAA products to ensure they know the value of their AAA membership.Provide excellent customer service to ensure total customer satisfaction.Navigate through multiple computer applications with speed and accuracy.Requirements100% Attendance is required throughout TrainingExcellent interpersonal skills and the ability to relate well with a variety of people.Critically important active listening skills.Ability to communicate clearly and remain calm and composed when dealing with challenging customer situations.Basic computer navigation and software skills.Excellent customer service and problem-solving skills.You must be able to complete and Pass a pre-employment Background and Drug ScreenPreferredKnowledge of AAA Travel, Products, and ServicesQualificationsHigh School Diploma or equivalent.Experience providing exceptional service to customers.Able to work flexible schedule including nights, weekends and holidays.*Customer Service Specialist is an entry-level position in a 24/7 Call Center with multiple career growth opportunities.Join Our Team! ***** Second Shift Schedules Available ***** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)