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Remote Call Center Customer Service Rep $16hr - Charlotte - 28227

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Posted a month ago United States Salary undisclosed
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Job Description

b"Republic Services, Inc. is a leader in the U.S. environmental services industry. Through our subsidiaries, we provide superior customer experience while fostering a sustainable Blue Planet(r) for future generations to enjoy a cleaner, safer and healthier world. Due to the nature of our industry, we make safety our top priority every day. We're dedicated to the safety of our employees, customers and the communities we serve.nWhy Work with UsnWe are guided by five essential core values - to be Respectful, Responsible, Reliable, Resourceful and Relentless in all we do, every day. We are reminded of these principles every time we see the five R's joined together to form the Republic Star. It's what makes us who we are and sets us apart from the competition. We are dedicated to doing our part to preserve the environment by creating a cleaner, safer and healthier world where people thrive - not just for today, but for generations to come.nWe hire the best people to make Republic Services a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to employees at all levels of the organization. Apply today and join our team!nMust be open to work within all hours of operation 7:30am-6:00pm Monday through Friday. Must be within commuting distance to Charlotte, NC office. Position provides equipment and is work-from-home.nPOSITION SUMMARY: Under general direction from the Customer Resource Supervisor and with knowledge of the Companyxe2x80x99s services and processes, the Customer Resource Specialist works within a Customer Resource Center (CRC) to process and resolve residential and commercial customer requests; while delivering superior customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved.nPRINCIPAL RESPONSIBILITIES:n * Provides a first tier of customer support, responding to forwarded customer service requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.n * Responds primarily to inbound calls and may initiate outbound calls to resolve moderately complex issues.n * Assists Customer Resource Associates with investigating and resolving customer service issues.n * Effectively responds to Residential and Commercial customer requests including, but not limited to, service inquiries and issues with equipment.n * Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customersxe2x80x99 concerns are understood and resolution is clearly explained.n * Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.n * Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.n * May assist CRC management with developing action plans to resolve issues and build effective processes.n * Performs other job-related duties as assigned or apparent.nQUALIFICATIONS RECOMMENDED:n * Associates or Bachelorxe2x80x99s Degree.n * Waste or service industry experience.n * Experience using bilingual skills, particularly Spanish, in a business environment.nMINIMUM REQUIREMENTS:n * Minimum of 2 months experience in a high volume call center or customer service environment.nRewarding Compensation and BenefitsnEligible employees can elect to participate in:nxe2x80xa2 Comprehensive medical benefits coverage, dental plans and vision coverage.nxe2x80xa2 Health care and dependent care spending accounts.xc2xa0nxe2x80xa2 Short- and long-term disability.nxe2x80xa2 Life insurance and accidental death & dismemberment insurance.nxe2x80xa2 Employee and Family Assistance Program (EAP).nxe2x80xa2 Employee discount programs.nxe2x80xa2 401(k) plan with a generous company match.nxe2x80xa2 Employee Stock Purchase Plan (ESPP).nThe statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.xc2xa0 Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.nRepublic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law."