Are you an experienced, motivated individual with a background in Claims, Administration, Technical, Office and/or Call Center processes? Are you a hard worker who feels they can keep up technically in Remote Training atmosphere? If you said yes, we want to speak to you about our Remote Claims position paying up to $21.50 an hour
If you are interested in this position, please email your resume to to begin the Onboarding process for the next available class date. Classes fill up fast so please email me your resume directly if you are interested ASAP.
What's in it for you?
Full time hours.
Monday through Friday 8:00am to 5:00pm
True Temp to Hire opportunity
Competitive pay starting at $20.00-$21.50 an hour.
Free College Tuition Program
What you'll be doing:
The Fact-Finding Agent is responsible for reviewing unemployment insurance claims with outstanding issues to determine next steps required to resolve those issues. Using critical thinking skills, the Agent will analyze all information, notes, and documentation to identify gaps or discrepancies in information. They will then perform outreach to claimants and/or employers to obtain the necessary information, notate that in the claim file, and forward detailed notes as required to resolve the issue.
The position requires using time management to work a caseload effectively and in order of priority set by leadership, critical thinking skills to identify the needs on each unique claim, and communication skills ensuring that information gathered is clearly notated in the claim.
Fact Finding Agents will perform job duties such as:
Analyzing claim information to determine the cause of outstanding issues
Assessing eligibility requirements based on UI Code, Policies, and Procedures
Evaluating wage and earnings
Communicating with claimants and employers by phone to obtain missing information
Working closely with subject matter experts to gain further understanding of unique issues and how to address them
Referring more complex issues to supervisor or tenured staff
Notating all contacts and actions taken on a claim clearly and thoroughly
Demonstrating the ability to make timeline and logical decisions
All other duties as assigned by management to support claim processing
Who were looking for:
High School Diploma--Bachelor's degree preferred but not mandatory
1-2 years' experience in claim or case management preferred
Proficient technical writing skills to support detailed case notes
Critical thinking & time management skills