Daily Job Duties Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message. Answer a high volume of calls throughout the day, place outbound calls when needed and utilize email and chat features. You will start out on one client, and with your dedication to our clients, you will be cross trained to provide assistance on multiple clients. You must have the ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls. Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements. Qualifications: Ability to work in a fast paced environment Excellent written and verbal communication skills Drive and motivation to succeed in performance based position Desire to pursue a career in health care benefits or Human Resources Associates or Bachelor's Degree is preferred but not required Bilingual: Spanish or French is a bonus
customer service, inbound csr, call center, health care benefits, pension
MUST HAVES: -Customer Service Representative, -Experience in answering inbound and making outbound calls -Experience working through various computer systems & comfortable with navigating dual computer monitors. -Work well in team environment -Detail oriented -Strong communication, analytical and technical skills -Flexible schedule NICE TO HAVE: -prior health benefits administration experience -bilingual in Spanish & English -prior call center experience in health, mortgage, banking -HR experience customer service, customer service representative, bilingual, outgoing, incoming, health benefits
-1-2 years in a customer service setting (within healthcare, mortgage, banking finance is highly preferred). If candidates do not have Customer Service Experience they should have a BA Degree. -Ability to multi task and have strong attention to detail -Ability to maneuver through Windows 7, Word and Excel (overall technical skills) -Ability to understand and follow oral and written instruction -Ability to work a flexible schedule and maintain an excellent attendance record -Ability to type 35-40 WPM and meet global average in all test scores **Working knowledge of health and welfare and defined benefit pension plans a plus **Strong proficiency in the use of desktop and web-based computer applications including Microsoft Office, Database and Software programs, Internet Navigation and Call Center systems desired
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.