Remote Benefits Associate

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Posted 3 days ago United States Salary undisclosed
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Job Description

Our client, a medical services company in the Conshohocken area, is looking for Remote Benefits Associates. This is a fully remote role, with a variety of shifts available. This is a temporary role, typically lasting from July through February.


Our Benefits Associates are responsible for:

  • Interfacing with internal and external resources to provide guidance and direction regarding benefit plan options, cost factors and detailed benefit review
  • Answer incoming calls and respond to benefit inquires
  • Place outbound follow-up calls for issues that cannot be resolved during the initial call
  • Provide benefit information to members, about questions and concerns about benefit options. Help members compare and contrast benefits during open enrollment, or client new hires, and members experiencing a change of status


Education

  • High School Degree or GED required / Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred


Experience

  • Minimum one year customer service, healthcare, or employee benefits experience


Other

  • Basic knowledge of MS Word and Excel


Knowledge of the following is preferred:

  • COBRA
  • Medicare A, B, MediGap, Supplement plans, Medicare Advantage, Medicare Part D plans
  • High deductible health plans including Health Reimbursement Accounts (HRAs) and Health Saving Accounts (HSAs)
  • Flex Spending Accounts (FSA), including limited FSAs
  • Coordination of benefits and which plan is primary - simple cases (commercial plans, Medicare plans)
  • Summary Plan Documents (SPDs) and Certificates of Coverage (COCs)
  • Government programs, resources and legislation and mandates including but not limited to Affordable Care Act, FMLA, Medicaid, CHIP
  • Group Health Plans (fully insured and self-insured)
  • Pharmacy benefits including injectable medications
  • Individual Health Plans and Marketplace/Exchanges plans