REMOTE Associate Technical Support Engineer

Apply for this position Please mention DailyRemote when applying
timePosted a day ago location United States salarySalary undisclosed
Before you apply - make sure the job is legit.

Attempting to apply for jobs might take you off this site to a different website not owned by us. Any consequence as a result for attempting to apply for jobs is strictly at your own risk and we assume no liability.

Job Description

Insight Globals client is looking for six REMOTE Associate Technical Engineers for a short term contract. These individuals will be responsible for the triaging, basic troubleshooting, part ordering, and escalation of customer inquiries as appropriate. The Technical Assistance Center provides technical support on a 24/7/365 basis. The role will provide technical support for products installed throughout the customer base. The role will support calls via phone, e-mail, direct consultation and must assure prompt, courteous and professional service to the clients customers by effective communication, timely follow-up, technical expertise and adherence to department policies and standards. Minimum RequirementsKnowledge of Windows OS (Windows7, Win8, Server 2008, 2010)Basic understanding of NetworkingBasic understanding of Workgroups, Domains Competent in use of Microsoft Office applications (Word, Excel, etc.) Excellently demonstrated verbal and written communication skills Strongly demonstrated organizational skills Ability to multi-task Ability to maintain calm, professional demeanor when under pressure Associate's Degree or High School Diploma/GED with 2 years of experience working with computer hardware / software troubleshooting Desired SkillsAssociate's degreeBasic knowledge of SQL, SQL Configuration Manager and Query statements MSCE Certification Network certified technician