Position TitleRegional Sales Support Manager (REMOTE)LocationCupertino, CA (Opes)Job SummaryThis management position will have oversight and work in conjunction with sales management to handle onboarding of all new Mortgage Advisors in a specified region. This individual will coordinate initial onboarding activities, training and support for new Mortgage Advisors. This position will have the responsibility to monitor new pipelines, additional training needs, escalations and ensure customer needs and expectations are met at all points in the manufacturing process. Individual will partner with business units to achieve successful onboarding management.Job Responsibilities:Job Responsibilities:Leadership:Develop Sales Support Team in key areas (communication, forecasting, staff development) while partnering with Regional and Branch Management in order to achieve successful onboarding and transition goals.Initiate results focused communication with business partners that align with Division objectives and core values. Business partners include production, underwriting, operations, closing, and compliance.Communicate and work collaboratively with production partners focusing on key initiatives, and solutions that drive our business model forward. Conduct regular weekly calls or in person meetings with Regional Production Management.Maintain professionalism in escalation management and issue resolution.Lead through enterprise-wide change initiatives. Remain flexible and teachable with focus on quality and employee success when approaching and leading team through change.Develop relationships and share support and best practices with your peer partners to promote growth.Head the training and onboarding of new sales personnel, reviewing process flow and procedures.Productivity:Oversee training/onboarding efforts with new sales personnel across division.Ensure training and effective implementation of training.Oversee new hire pipeline and develop action plans and strategies if issues arise.Responsible for submitting monthly and mid-month updates to senior management.Quality/Compliance:Ensure training material and team are adhering and training to established quality and compliance procedures.Partner with business unit managers to review quality and compliance for all new production personnel transaction for the first 30 days after onboarding.Ensure all new regulatory procedures are included in training material.Customer Satisfaction: Partner with all Business Units and oversee Service Support Team to ensure all goals are met.Collaborate with colleagues to create and monitor action plans based upon customer survey results.