Regional Operations Support Manager (Remote)

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Posted 4 days ago United States Salary undisclosed
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Job Description

*This position can be located anywhere in the US, as it will include extensive travel.

As an Operations Support Manager, you will directly support a variety of tasks, special projects, disaster/emergency response, major job transitions, as directed by the Vice President of Business Performance & Operations Support.

Specific Duties and Essential Functions
  • Provide operational support for all operation within assigned Region
  • Support special projects, major job transitions and disaster / emergency responses
  • Act as Temporary Duty Operations Support Team Lead and liaison during special/emergency services, to include: creating and managing a TDY OST Roster, coordinating travel arrangements; arrange for and issue per diem cards; interface with station(s) involved
  • Assist with coordination for new business and operational startups
  • Develop, Implement, and Follow up on Action Plans when required
  • Ensure compliance with company policies and procedures while providing the best service possible to our customers
  • Interface with HQ departments on behalf of operational stations
  • Carry out other projects as directed by the Vice President of Business Performance & Operations Support
  • Identify, escalate and implement best practices across the region
  • Support operational excellence training for all offices in the region.

Required Skills
  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail
  • Customer Service Oriented

Required Experience
  • 5 years of management level experience, both office and operations, of multi-location Cargo, Distribution Center, or high volume freight warehousing desired. Air Freighter and Air Passenger experience strongly desired.
  • BA/ BS in Supply Chain, Management, Finance and or MBA / related masters strongly preferred.

Job Location
Miami, Florida, United States
Position Type
Full-Time/Regular