Quality Manager

JOB SUMMARY

This position is responsible for the quality assurance and project initiatives of the day-to-day operation focusing on Strategic Accounts. The Quality Manager ensures proper procedures are being documented, followed, and updated as needed through the project management methodologies. The candidate is responsible for all projects related to efficiency, operation and compliance regarding strategic accounts. The candidate is expected to initiate, influence, and lead specific initiatives regarding quality and process improvement. This role will work directly and indirectly with various teams servicing different functions within the customs process.

KEY DUTIES & RESPONSIBILITIES

• Ensure business projects and procedures are executed effectively and efficiently – on time and within budget
• Oversee projects and develop and maintain project management methodologies, standards, and tools
• Oversee procedure qualities by reviewing and ensuring that processes are running efficiently and address inefficiencies within processes and procedures.
• Influence and lead internal and teams, interface with all key functions/teams within Livingston Leadership, and engage with the system teams in order to deploy best practices and standardization on procedures
• Define, communicate, and execute the vision and strategies for effective implementation of projects within organization.
• Document inefficiency within procedures that are impacting production quality and execute plans for improvements.
• Track and monitor department projects related to process improvement, efficiencies, and procedural changes that will impact teams and are completed in timely manner.
• Schedule and balance team activities to meet deadlines for deliverables and meetings
• Provide periodic review of procedures and team performance using both formal and informal mechanisms; mentor team members in best practices and provide skill development
• Support management with related quality issues that require project initiation for process improvement and development.
• Provide detailed and executive level status reports and updates to leadership regarding projects and quality findings
• Entry audit as needed
• Deliver engaging, informative, and well-organized presentations
• Lead and manage indirect team members within organization.
• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
• Perform other related duties as assigned by management
• Adhere to established company policies and procedure.
   

KNOWLEDGE & SKILLS

To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

• Understanding of customs import process (Operations, CBP, & Standard Operating Procedures)
• Understanding of Partner Government Agencies
• Understanding of customs & logistics procedures in relation to Ocean, Air, Rail, and Truck models.
• Excellent attention to detail. 
• Understanding of customs import audit procedures.
• Ability to manage multiple support teams with projects, meet assigned deadlines, interface with different personnel & teams.
• Effective questioning & fact-finding skills in order to determine essential requirements & information.
• Exceptional interpersonal, communication and presentation skills with the ability to present to all levels in the organization including executive leadership and employees. 
• Ability to critically evaluate information from multiple sources, reconcile conflicts, decompose high level information into details and abstract low-level information to a more general understanding. 
• Understanding and effective use of project management skills & concepts.
• Ability to work as a team player with operations, stakeholders, and peers to establish goals, objectives, and action plans. 
• Excellent leadership capabilities, strong judgment, and the ability to work effectively with and influence clients, team members, management, and external groups. 
• Excellent knowledge of continuous improvement and quality management. 
• The ability to lead change and achieve goals through collaboration, service excellence, influence, and partnership. 
• Effective feedback and coaching skills, in persona and virtual environment.
• Highly effective decision-making and judgment with a sense of urgency and a proactive approach.
• Proven analytical and strategic abilities.

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

COMPETENCIES