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Responsibilities:
  • Develop and implement QA processes and procedures.
  • Conduct root cause analysis and implement corrective actions.
  • Lead, mentor, and develop a team.
  • Monitor and evaluate team performance, provide feedback, and conduct performance reviews.
  • Design and deliver training programs to enhance the skills and knowledge of the QA team.
  • Oversee QA projects and initiatives with basic project management skills.
  • Ensure compliance with all relevant regulations and implement best practices in compliance management.


Requirements:
  • Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
  • 8 - 10 years experience in customer service and have knowledge of customer servicing tools.
  • In-depth understanding of quality standards and best practices in customer support.
  • Strong analytical skills and the ability to interpret data and metrics.
  • Excellent communication and interpersonal skills.
  • Strong understanding of customer service principles and the ability to ensure a customer-centric approach.
  • Solid background in compliance, with experience in KYB and KYC processes.
  • Familiarity with regulatory requirements and industry standards related to KYB and KYC.


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