Psychotherapy Educator - LCSW/LICSW

• All responsibility categories will fluctuate based on business needs - hiring fluctuation, active trainings being conducted, patient needs, etc. 

  • (50%) Direct clinical care to patients with adherence to Rivia Mind’s practice model
    •  21 Weekly Patient Standard
  • (20%) Supervisory
    • Conduct 1:1 and group meetings with supervisees, attend required meetings and lectures, contribute to new hire onboarding, provide ad-hoc support and performance feedback/coaching to supervisees, and meet with the Clinical Leadership Team
    • Talent Support: Psychotherapy Interviewing and Onboarding as needed
  • (15%) Education
    • Oversee the day-to-day execution of the Psychotherapy Student Program
    • Lesson planning, curriculum, training and material development, facilitation, research, exams, module courses, etc.
    • Co-management of educational programs
    • Provide 1:1, group, and open office meetings to provide clinical supervision opportunities across the practice
  • (15%) Leadership, Admin Tasks, and Other Responsibilities

Patient Care

• Provide excellent quality clinical care on a consistent basis that exemplifies Rivia Mind’s culture, values, and guiding principles.
• Manage a patient standard of 21 patients seen per week, with timely submission of thoroughly documented session notes.
• Conduct holistic evaluations and develop curated treatment plans for patients.
• Provide psychotherapy through various modalities (CBT, DBT, motivational interviewing, etc.).
• Provide clinical support and counseling to diverse patient populations in a tele-health environment.
• Coach patients on how to manage ongoing health conditions and provide therapy to help patients make positive behavior changes.
• Counsel and provide crisis intervention for patients, including assessment and treatment of emotional and behavioral problems.
• Keep up to date with all administrative and operations responsibilities related to patient care (notes, lost to follow-up tracking, policies regarding appointment cancellations, etc).
• Utilize available data tools and dashboards to monitor productivity, documentation timeliness, and patient engagement expectations.
• Ensure patients are scheduled for consistent follow-up care and respond to trends in appointment frequency and cancellations.
• Participate in data-informed supervision to support ongoing professional development.
• Partner with the Care Team to address emerging concerns, ensure follow-through, and uphold care standards.
• Collaborate with internal teams to promote patient retention, integrative care coordination, and treatment continuity.
• Proactively address scheduling or engagement issues based on dashboard insights and supervisory feedback.

Supervisory

• Lead the team of direct reports (SWs/MHCs) to provide excellent patient care, providing training, mentorship, and constructive feedback as needed and when appropriate, and create a positive work environment for the team.
• Own onboarding and expectation setting for all new hires on your team.
• Spot check notes for clinical quality concerns and adherence to Rivia’s SOP.
• Co-sign notes as needed.
• Be familiar with all policies and procedures related to patient care, and be prepared to review them with the team when appropriate.
• Regularly review clinical and productivity data to guide supervision and identify early performance trends.
• Facilitate regular, data-informed supervision that supports strengths, addresses challenges, and promotes clinician growth.
• Coach team members on interpreting dashboards and applying insights to their clinical work to align with the Rivia Mind care model.
• Monitor and support clinician efforts related to calendar and caseload management.
• Review and ensure adherence to employee policies regarding PTO and calendar management.
• Serve as your team's point of contact with People Ops for matters like leave, bereavement, and performance reviews.
• Ensure effective communication between your team and operations teams to support patient and clinician needs.
• Conduct 60-minute biweekly 1:1 meetings with each therapist on the team to provide performance feedback, mentorship, and support. 

• • Identify clinicians struggling with cases or adherence to the Rivia Mind clinical playbook and provide coaching and support to ensure the clinician is adherent.
  • Assign clinicians for peer supervision with the Team Lead as needed to provide additional support on complex cases and to build clinical skills. 
    • Meet with the Team Lead to discuss the supervisee’s progress, provide feedback, and determine when additional supervision is no longer necessary.
  • Identify cases to escalate to a larger audience based on potential educational value (ex., monthly team meeting for MD review, Rivia Wide meetings).
  • Spot check/review at least 1-2 cases per 1:1 meeting per therapist on the team.
  • Invite review of any cases that meet the criteria for review set out in the supervision guidelines.
  • Collaborate with the clinical care team to review and discuss the team dashboard and clinical data sheet, and use their support to identify and address any barriers or opportunities for improvement in adherence with your team.
  • Discuss patient complaints with the goal of improving patient experience.
  • Deliver constructive feedback and document performance issues as needed, including verbal warnings and improvement guidance.

• Be a point of escalation for therapist productivity issues identified by Clinical Ops.
• Be responsible for giving verbal warnings and guidance for performance improvement.
• Provide ad-hoc support for therapists on the team via email or brief meetings.
• Conduct research to stay current with health care regulations and best practices.
• Partner with other clinical leaders for Psychotherapy initiatives as needed.

Talent Support

• Assist with psychotherapy candidate interviews under People Operations guidance, alongside the Director of Psychotherapy.
• Share feedback with People Operations on candidate trends, training gaps, and onboarding needs; offer ideas to improve therapist retention and growth.
• Alongside the Director of Psychotherapy, provide orientation support for new therapists with a focus on setting expectations, providing early feedback, and ensuring a smooth integration into the team.
• In partnership with People Operations, curate job descriptions as needed for applicable new or refined roles and participate in the interview, hiring, and onboarding processes.

Education 

• Oversee the day-to-day execution of the student social work internship program.
  • Attend weekly student group meetings, regularly guiding the discussion.
  • Provide support to social work student preceptors.
  • Continually look for ways to improve the student curriculum plan - meeting topics, resources, and areas of focus throughout the students’ placement timeframe.; 
  • Collaborate with the People Operations team for assistance and implementation.
  • Provide oversight of preceptors, including onboarding, supervision, skills coaching, and contributing to formal evaluations in collaboration with academic partners where necessary.
  • Adhere to any and all student academic requirements (i.e., curriculum plan, completion of evaluations, review process recordings, etc.) and company-specific program processes and format.
• Oversee Psychotherapy training courses for Rivia Mind Clinicians (i.e. the CBT course)
  • Contribute to internal clinical education materials (e.g., handbooks, asynchronous training videos, clinical resources) that support therapist growth.
  • Assist in training other clinicians to lead or rotate hosting training courses internally.
• Provide mentorship to other clinicians to support their professional growth, skill enhancement, and suggest education endeavors and resources as applicable
• Consult with subject matter experts at Rivia Mind to define learning objectives and to design appropriate course content and training curriculum.
• Collect input and engage with other stakeholders to identify training or development needs, goals, gaps, and requirements.
• Design/Create/Facilitate/Implement engaging and informative educational courses, programs, training plans, assessments, and resource materials.
• As requested, contribute to educating new clinicians or providing additional education and attention to colleagues.
• Utilize our Learning Management System as our source for education and learning.

Leadership

• Ad hoc projects and backup support as assigned by the Director of Psychotherapy
• Meet with Team Lead biweekly and coach/supervise to develop the skills necessary to potentially become  a supervisor
  • Manage and provide oversight for the Team Lead
  • Responsible for addressing patient complaints and escalations with the Team Lead (coaching Team Lead to deliver feedback)
• Meet 1:1 (as needed) with the team Psychiatric Supervisor to escalate when clinicians are not meeting standards, need further support, or have high-risk patients or otherwise complicated patients.
• Attend weekly Rivia Wide meeting and participate actively as appropriate
• Be an ambassador of Rivia Mind’s culture by exemplifying our values and working with our mission at the forefront.
  • Act as a leader in exemplifying Rivia Mind’s culture and participating in culture initiatives. 
  • Share company announcements with the team.
  • Provide an engaging, collaborative, and supportive environment for review of cases and clinical questions.
  • Use the team meeting as a way to elevate the full team’s knowledge and skills, while creating a culture of collaboration and growth.
• Be an ambassador of Rivia Minds culture by exemplifying our values and working with our mission at the forefront.
• Perform other related role and team function duties as assigned by department and group leaders.