Program Manager, Observability (open to remote)

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Posted 8 days ago United States Salary undisclosed
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Job Description

Description Your Opportunity New Relic is looking for a Program Manager to join the Observability team. Program Managers at New Relic increase the effectiveness of the products, projects and teams they work with. Our program managers achieve this by working across three areas of focus:Leading large, cross-functional initiatives, optimizing for shortest timelines with maximum reasonable scope. Facilitating alignment, decision making, collaboration and communication both inside our project teams and with our partners across the company.Driving quarterly planning & measuring performance across the entire group. Coordinating dependencies on other groups, Identifying & resolving execution issuesOptimize group operations. In partnership with our Product Operations team, implement ceremonies and processes that minimize overhead but solicit the right information from the team at the right time.What You'll DoProgram Managers perform a wide range of activities to support their teams and partners. Successful program managers at New Relic use their leadership and facilitation skills to actively influence their area of focus for the best possible outcomes for the business. This involves:Running meetings to strategize on scope, timeline, and tactical executionCommunicating priorities and ensuring teams execute against themDocumenting the problem statement, success criteria, proposed solution and work tracks for any given initiativeEngaging with liaisons in other parts of the company to ensure our partnership sets them up for successTracking progress and health of OKRs, roadmap items, and operational hygieneWorking with your leadership team to solve challenges, refine group operations, and roll out any changes to the team.Your QualificationsMust-haves:Minimum of 3-5 years of experience leading and delivering complex, modern software development projects alongside product and engineering teams.Experience working with sales, support and marketing to bring a product to marketProficient at crafting detailed project plans in partnership with project leads and stakeholders, and communicating prioritiesWorking knowledge of agile development and OKR frameworksDeftness in addressing both small and large audiences of varied disciplines.Familiarity with the software development lifecycle, including tools like Github, Figma and/or SketchExceptional asynchronous and real-time communication skillsProficiency in tools like: JIRA, Slack, Google Suite, Aha or similar roadmapping/planning toolPrevious experience working in a SaaS business modelNice-to-haves:Experience with New Relic's productsFormal or informal Computer Science educationPrevious experience in a consulting environmentPlease note that this position is not available for visa sponsorship.We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.About UsNew Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what's happening in today's complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world's best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It's the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.Founded in 2008, we're a global company passionate about building a culture where all employees feel a deep sense of belonging, where every 'Relic' can bring their whole self to work and feel supported and empowered to thrive. We're consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com.Our Hiring ProcessNew Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.Interested in the details of our privacy policy? Read more here: