Program Manager - Care Management

About Our Company We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. Job Description In this role, the Program Manager – Care Management supports the design, implementation, and evaluation of care management programs in a value-based setting. The program manager will play a vital role in enhancing operational efficiency, achieving quality and cost benchmarks, and improving patient outcomes. The ideal candidate combines clinical expertise, strategic planning, and operational leadership to drive care delivery transformation in a value-based primary care organization. Could this be you? We are looking for a Program Manager who will develop, implement and manage short- and long-term strategy ensuring success for these programs. How you can make a difference: Data Analysis & Reporting: Analyze care management program performance, patient outcomes, and cost-saving initiatives. Work with internal partners to develop and maintain dashboards, KPIs, and reports to track progress toward value-based care goals. Provide actionable insights to care teams, leadership, and stakeholders using data analytics. Conduct root cause analysis to identify operational inefficiencies, or areas for improvement. Program Development & Evaluation: Collaborate with multiple departments and markets to design evidence-based care management programs tailored to high-risk populations. Evaluate program effectiveness by monitoring metrics such as readmission rates, utilization rates, and total cost of care. Support the implementation of workflows and processes that align with the organization’s value-based care strategy. Lead projects or initiatives to address social determinants of health, chronic disease management, or care transitions. Stakeholder Collaboration: Act as a liaison between clinical, operational, and analytics teams to align priorities and facilitate seamless program execution. Partner with technology teams to optimize the use of care management tools (e.g., EHR systems, care coordination platforms). Support the training of care teams on performance metrics, workflows, and program updates. Compliance & Quality Improvement: Ensure all programs comply with regulatory and payer requirements for value-based care contracts. Collaborate with the quality team to meet HEDIS, CMS, and other quality measure benchmarks. Identify and implement best practices to improve care delivery and patient engagement. Evaluate care team processes to determine effectiveness of programs towards meeting departmental KPIs and desired outcomes. Skills for success: Education: Bachelor’s degree in Nursing, Social Work, Public Health, Healthcare Administration or a related field required. 2+ years of experience in care management, healthcare analytics, or value-based care required. Proven leadership experience including program development and implementation and identifying and deploying cross-organization best practices Familiarity with population health management and care coordination programs. Experience working with EHRs and care management platforms (e.g., Salesforce, AthenaHealth). Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) Licenses/Certifications: RN, LCSW, LPN, or similar clinical licensure preferred. Experience to drive change: Strong understanding of value-based care principles, including care management strategies and performance metrics. Ability to develop comprehensive project plans, including timelines, milestones, and resource allocation. Strong analytical and problem-solving abilities to identify issues and implement effective solutions. Proficiency in prioritizing tasks and managing time effectively to meet deadlines. Skills in building and maintaining relationships with stakeholders to ensure project alignment and support. For Colorado Residents: The base compensation range for this role is $98,000 - $123,000 At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan. About Our Commitment Total Rewards at VillageMD Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan. Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. Safety Disclaimer Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/. Join our Talent Network! Click the 'Get Started' button below to create a Candidate Home account to stay up to date on our most recent Job Postings! We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. The work we do is changing the lives of our patients, our communities, and each other. Join us as we deliver the care we want to see in the world. Together, we can create better outcomes for all.