Professional Services Technician

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timePosted 11 days ago location United States salarySalary undisclosed
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Job Description

The Professional Services Technician is responsibility for project planning, scheduling, implementation and closure of assigned projects. They can execute assigned projects independently and as part of a team following the Professional Services procedures and work instructions. Responsibilities Project Delivery Ensure all technology that is being implemented is done by following industry best practices and the NISTCIS security framework when documentation is available. Plan, schedule and implement Microsoft systems, virtualization cloud and workstation projects Plan, schedule and implement network level projects WAN, LAN and Wifi connectivity, routers, firewalls, and security Work with the Project Manager to plan and document project delivery (Implementation and Schedule) Complete the approved Initiative Status and Review (ISR) document and obtain sign off by the Project Manager Implement assigned projects based on the documented project delivery plan Provide regular updates on all projects that are in progress to the Project Manager, vCIO and Clients via the ISR Document all work completed on the project and get sign off from Project Manager, vCIO, vITM, Reactive Services and the Client via the Project Closure Document Participate in Weekly PS huddles and be prepared to provide updates on all assigned projects that are upcoming, in progress or pending closure Maintain 80 Billable Time on ConnectWise Timesheets Keep timesheets up to date daily and submit them by end of day each Monday Have 90 of projects closed on schedule and on budget Identify project scope changes and bring to the attention of the Project Manager and vCIO promptly Follow change control processes for every project implemented Create and Maintain templates for regular and most common changes Ensure all documentation related to an ongoing project is stored in MS Teams. All relevant documentation after the project is completed will be stored in ITGlue General System documentation maintenance and review in ConnectWise and IT Glue