Professional Services Solutions Architect - Cloud

As a Professional Services Solutions Architect, Cloud, you will use your knowledge and experience to help drive Rubrik’s product adoption with key customers. You must possess a unique blend of technical and customer facing skills to help discover, plan, and execute project requirements to drive customer success.

Expertise in Change Management and Transformation - utilizing the full complement of People, Process and Technology - is critical to crafting a series of services work streams and work packages aligned to the customer’s long-term strategy. The Professional Services Specialist will lead onboarding workshops, scoping and levels of effort conversations with Enterprise Customers, working closely with both pre-sales and professional services stakeholders. 

Responsibilities:

• Participate in the pre-sales process to understand customer business and technical objectives and product requirements
• Understand, monitor, and report project KPIs to internal and external stakeholders
• Effectively communicate solutions architecture to the customer, third parties and the project teams
• Work directly with customers to drive adoption of Rubrik solutions and integrated services
• Design and develop innovative solutions to customer requirements using Rubrik Professional Services

• Assist in the development of standard reusable Rubrik consulting service offerings, including definition of tasks, deliverables, and standard estimates
• Document best practices deploying, configuring, automating, and managing Rubrik solutions
• Deliver on-site and remote workshops
• Drive client and internal resources and activities to ensure deliverables within scope and time
• Develop/improve workflow for more efficient delivery and reduce overall customer time to value
• Work closely with Product Management and Engineering to drive customer satisfaction as well as product supportability improvements

Ability to travel up to 10%

Requirements:

• Overall 10+ years of experience
• Minimum 5+ years of experience as a hands-on technical cloud architect with an enterprise customer or consulting/professional services environment, including time supporting sales and managing technical staff and implementations
• Strong network and storage conceptual and industry knowledge
• Strong scripting skills, knowledge in automation/orchestration platforms
• Understand customer Security and Cloud challenges
• Strong knowledge of Private/Hybrid cloud; AWS/Azure required / + GCP Preferred
• Ability to translate complex technical requirements into project management tasks
• Strong presentation skills 
• Strong cross-functional collaboration / communication skills