Professional Services, Project Manager (REMOTE)

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Posted 6 days ago United States Salary undisclosed
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Job Description

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Job Title: Professional Services, Project Manager - REMOTE

Vertical: Technology, Media & Entertainment

Status: Full Time / Exempt

Location: Work from anywhere - US

About the role:

As a Professional Services, Project Manager, you will have end-to-end ownership of Sterling's enterprise client on-boarding experience across an extensive product suite. You will work cross functionally with Sales, Product, Technology, and Client Success to seamlessly integrate clients into our environment, delivering customer programs from concept through final implementation with a focus on value actualization & time to revenue.

This Is What You'll Do:
  • Design client centric implementation project plans & quarterback delivery of end-to-end lifecycle
  • Be a subject matter expert across Sterling platforms and products, partnering with internal stakeholders to successfully architect, implement, and manage client solutions
  • Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for our clients
  • Lead scoping, documentation, & interpreting of client implementation requirements and provide simple, actionable guidance to help customers execute alongside you
  • Champion successful customer outcomes and innovate ways to improve our customer implementation processes
  • Directly impact the Company's time to revenue to drive corporate performance


This Is What We're Looking For:
  • Requires 5+ years of project-management/program-implementation experience supporting enterprise level deals, ideally within HCM or background services industry
  • Experience working closely with Sales/Client Success Teams during the pre-sales stage, onboarding and supporting enterprise level B2B SaaS solutions
  • Prior experience with Technology, Media & Entertainment industries is a plus
  • Extensive and successful onboarding (implementation / deployment) of enterprise-sized clients
  • Solid experience with integrations for Enterprise Level accounts; you won't code, but you'll lead pre- & post-production testing and configuration with leading ATS/HRIS applications
  • Expertise in optimizing client integrations and achieving high levels of client satisfaction
  • Superior motivational capabilities & people skills that inspire clients and drive collaboration across multiple layers of an organization
  • Excellent client facing, presentation and communication skills that deliver clear messages and create positive and impactful experiences for clients
  • Solutions Consulting background would be an asset when working on the pre-sale plans
  • Analytical and problem-solving skills and the ability to troubleshooting issues
  • Work well under pressure and you are not risk averse and comfortable taking on challenges
  • 4-year degree in technical or related field is required and MBA is a plus
  • Possible travel in the future, when deemed safe, could be 25% or more


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Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.