Production / Application Support Specialist with strong scripting experience - fully remote at a premier FinTech firm

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Posted 9 days ago United States Salary undisclosed
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Job Description

Production / Application Support Specialist - FinTech


Position is fully remote


About the Role:

We are seeking a Production Support Specialist who will be responsible for monitoring the Production Environment and will handle internal and external client communication around production issues. This candidate will also maintain non-production environments that are actively used by clients for testing. This person should be interested in joining a leading edge, fintech company with a fast-paced environment. The candidate must be internally driven to go the extra mile to provide a best-in-class service experience.


What You'll Do:

  • Respond to system generated alerts/escalations relating to any failures on application platform
  • Perform root cause analysis and implement corrective/preventive measures
  • Enhance monitoring with custom scripts and terraform
  • Work on projects focused on the continuous improvement of the application support model and streamline processes using cutting edge technologies
  • Be available to be on call and perform routine night and weekend work


Skills & Qualifications:

  • 5 years of experience with Production Support
  • 3 years of Linux experience
  • 2 years of experience with scripting (Python, bash, etc)
  • 2 years experience with terraform and ansible
  • Experience with AWS and Google Cloud Platform
  • Experience with Jenkins
  • Kubernetes experience a plus
  • Experience with PostgresSql and MSSql with the ability to create complex queries;
  • Data Dog experience a plus
  • Strong communication skills (comfortable talking to technical and nontechnical customers)
  • Ability to wear multiple hats and multitask effectively in a fast-paced environment
  • Possesses project management skills and the ability to track issues and follow up in a timely manner
  • Ability to clearly articulate and communicate with end-users, developers and business
  • Demonstrate experience in the creation and management of technical documentation
  • Capable of working independently as well as part of a group