Product Support Specialist, Assoc - Bilingual Spanish/English 2nd Shift (M-F, 1-9:30pm CST REMOTE)

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timePosted 2 days ago location United States salarySalary undisclosed
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Job Description

Datasiteis the industry leader in technology solutions that enable mergers, acquisitions, initial public offerings, restructuring and other critical capital transactions in more than 170 countries. We provide the world's leading investment banks, private equity firms, law firms and corporations with tools to simplify, streamline and accelerate the due diligence process, helping them close more deals, faster. We are a global team of high-energy, passionate people. We have strong individual voices but we work as a team, bringing out the best in each other. We thrive under pressure and always keep the customer at the heart of everything we do.Job Description:Provide product support to usersto enhance their overall product and service experience. ThroughDatasiteproduct and application knowledge, assist users withqueries and requests enabling them to successfully configure, manage and complete their projects.This position is full-time remote from any location in the U.S.Essential Duties and Responsibilities:Provide product support by assistingcustomerswithsimple to moderately complexquestionsandproblems.Troubleshootissues to resolution and directly answer user questions.Route issues theProduct Support Specialist is unable to resolve to the appropriate person or team for timely resolution.Performwork withinDatasiteapplications on behalf ofcustomersat their request.Respond to service requests via all channels including phone, email, chat andthe web community.Assistcustomersin the setup and configuration ofprojects and features withinDatasiteproducts.Provide training tocustomersonDatasiteproductsvia phone and web meetingsthrough consultative discussionfollowed by feature demonstrations to meet their specific needs.This includes promotingthe benefits ofproducts andfeatures thecustomermaynot currentlybeusing.Capture all service requests, interactions and communications in Salesforce Service Cloud.Build positive relationships withcustomers.Develop knowledge of industry andcustomeruse cases and workflow.Delight thecustomer through every interaction.Other additional duties as may be requested from time to time.Minimum Requirements (Education, Experience, Skills)High school diploma required.Expert fluency in bothSpanishand EnglishStrong technical aptitude and learningagility1-3 years previous experience in a client service orproductsupport environmentStrong communication skills, especially in explaining technical terms in a way that non-technical individuals canunderstandIndependent problem solving and troubleshootingskillsAbility to work well in a team collaborationenvironmentExcellent organizational skills and attention to detailPreferred Requirements (Education, Experience, Skills)Bachelor's degree in related fieldAdvanced Excel skillsPrevious experience supportingsoftware or SaaSapplicationsExperience inthe M industryAdditional Information (i.e.schedule, hours)Scheduleis:Monday - FridayHours are:1:00pm -9:30pmCentralTimeFull-time remote from any location in the U.S.Remote work locationmusthave high-speed internet accesswith MINIMUM25Mbps download & 5Mbps upload speeds.