Product Specialist

ABOUT THE COMPANY:

DwyerOmega is a globally trusted leader in manufacturing innovative instrumentation solutions for the Process Measurement, Automation, Control and HVAC markets. With very strong brand recognition and high levels of customer loyalty, DwyerOmega

has an unmatched reputation for providing customized solutions that meet and exceed customer needs. Our team of engineering experts help our customers select technical, and often configured, product solutions for their unique applications.

The company offers over 300,000 state-of-the-art products for process measurement and control of temperature, humidity, pressure, strain, force, flow, level, pH, conductivity, and indoor air quality, and is a recognized global leader in the digital marketing of technical products. The products that we manufacture are used to control and drive process efficiency, creating safe and sustainable environments.

At DwyerOmega, we enable our customers to improve the world – one measurement at a time. We achieve this through our unwavering commitment to technology, customer service, and overall continuous improvement. Every day, we strive to cultivate a culture of ingenuity, empowerment, accountability, adaptability, and speed.

The company’s corporate headquarters are based in Michigan City, Indiana, and Norwalk, CT with manufacturing locations and sales offices located throughout the world.

POSITION SUMMARY:

The Product Specialist will play a pivotal role in Product Management and executing the DwyerOmega growth strategy by providing technical knowledge about our suite of products.  This individual will work closely with sales, engineering, and marketing teams to ensure that our products are correctly represented, implemented, and supported in diverse industrial settings.

Responsibilities include the following. Other duties may be assigned.

• Product Expertise: Maintain comprehensive knowledge of our product suite, including technical specifications, applications, and integration capabilities.
• Digital Material Management: Collaborate with the marketing team to develop, refine, and maintain digital product materials, ensuring accurate representation of product features, benefits, and technical details for online channels.
• E-commerce Collaboration: Work closely with the e-commerce team to optimize product listings, ensure accurate product categorization, and assist in devising strategies to improve online sales conversions.
• Customer Support: Provide technical support and solutions to customers, understanding their unique requirements, and ensuring that our products meet or exceed those needs.
• Sales and Marketing Collaboration: Partner with the sales and marketing teams to deliver accurate product presentations, training sessions, and demonstrations for prospective clients and partners.
• Feedback Loop: Collaborate with R&D and engineering teams by providing feedback from the field to drive product improvements and innovation.
• Training: Develop and conduct internal training sessions to ensure that all relevant teams are up-to-date with product changes, updates, and best practices.
• Market Analysis: Stay informed about industry trends, competitor products, and emerging technologies in the industrial sensing realm.
• Support operations team with ad-hoc requests addressing all phases of product lifecycle

Qualifications and Educational Requirements:

• Requires a bachelor’s degree in a science, engineering, finance, or economics discipline.
• Takes initiative and is committed to gaining knowledge required to become product expert
• Proven track record of working collaboratively across multifunctional teams.
• Strong technical acumen with the ability to translate complex concepts into user-friendly explanations.
• Excellent communication, presentation, and interpersonal skills.
• Willingness to travel for client demonstrations, industry conferences, and internal meetings.
• Experience with industrial sensors is a strong plus.
• Fluency in English is required.