Company Introduction

Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.

Job Description

Job Description Summary
Discover the Excitement at Availity - Shaping the Future of Healthcare from Bengaluru, India!
Welcome to Availity, where we transcend the conventional to redefine the landscape of healthcare technology. Headquartered in vibrant Jacksonville, FL, with a buzzing office right in the heart of Bengaluru, India, and a dynamic remote workforce spread across the United States, we are a global force bound by an impactful mission.

Why Availity Excites:
At the forefront of healthcare technology, we are not just a company; we are trailblazers reshaping the future of healthcare. Our mission? To refocus attention on what truly matters - patient care. As the primary healthcare engagement platform, we are the pulsating heartbeat of an industry that touches millions of lives. With a network of over 2 million healthcare providers connected to health plans and processing a staggering 12 billion transactions annually, our influence is on a constant and expansive rise.

Your Journey with Us:
Step into the realm of Availity, where innovation is not just encouraged, but celebrated. Join our energetic, dynamic, and forward-thinking team that believes in the power of ideas and the impact of every contribution. Your role will be instrumental in transforming the healthcare landscape, solving communication challenges, and creating connections that empower the premier healthcare ecosystem of the United States.

Why Join Availity in India:
Global Impact: Your work from Bengaluru will directly support and impact the lives of millions of US citizens.
Innovation Hub: Bengaluru, the tech hub of India, is where your ideas will come to life, contributing to cutting-edge solutions in healthcare technology.
Collaboration: Engage with a diverse and global team, fostering an environment where collaboration knows no boundaries.
Career Growth: Availity values your growth journey. With us, you'll find opportunities to expand your skill set and advance your career.
Work-Life Balance: Embrace a work culture that values work-life balance, offering flexibility and support to ensure your well-being.

Embark on a journey with Availity, where your skills meet impact, and your passion meets purpose. Together, let's shape the future of healthcare from the vibrant city of Bengaluru to the heart of the United States. Join us and be part of a team that's not just changing healthcare but changing lives.

Roles & Responsibilities

We are seeking a Product Owner to function as the bridge between the Product Manager and the delivery team by aligning both parties to the common goals and big picture of the enterprise and business. Reporting to the Sr. Manager of Product, you will be working closely with Product Managers coordinating with them on the scoping and priority issues on a regular basis.

What you will be doing:

You’ll help drive the day-to-day execution of our pre-service prior authorization product area by making sure the team is working on the right problems, with the right level of clarity, and in the right order.
Partner closely with the Product Manager to turn business priorities and customer needs into clear, actionable work for engineering.
Write and refine user stories, acceptance criteria, and requirements so the team has what it needs before development starts.
Own and maintain the backlog for your area, making thoughtful trade-offs based on customer value, business priority, and engineering realities.
Work with engineering, QA, design, and other partners to clarify requirements, answer questions quickly, and keep work moving.
Help break down larger initiatives into practical, phased deliverables that can be shipped and learned from.
Review completed work to make sure it meets the intended business need and acceptance criteria.
Partner with stakeholders across product, operations, and leadership to align on scope, priorities, risks, and dependencies.
Use customer feedback, team input, and data to improve requirements, support prioritization, and guide product decisions.
Support release readiness by ensuring features are well understood, validated, and communicated clearly.
 

Must haves:

7–8 years of experience in U.S. healthcare, with at least 4 years in a Product Owner, Lead BA, or similar product-focused role.
Strong experience on the pre-service side of the business, especially prior authorization workflows.
Solid understanding of X12 278 & HL7 transactions. FHIR experience is preferred.
Strong experience gathering, documenting, and refining business and functional requirements.  
Ability to write clear user stories and acceptance criteria that engineering teams can execute with confidence.
Hands-on experience with SQL for analysis, validation, or investigating product and workflow issues.
Experience working with tools such as Jira/Confluence in an Agile product development environment.  
Strong judgment, organization, and follow-through when managing competing priorities.
Enough technical depth to work effectively with engineering and ask the right questions without needing to be the architect.
Strong problem-solving skills and the ability to connect business pain points to product opportunities.
Comfort using data to validate decisions, investigate issues, and support prioritization.
Ability to think in workflows, edge cases, and downstream impact.
 

Nice to have:

Experience with cloud-based products, especially Azure.
Exposure to APIs, interoperability, or healthcare data exchange platforms.
Experience with analytics or product insight tools such as Power BI, Pendo, or QuickSight.  
Familiarity with data pipelines or workflow/reporting-oriented product areas.
Experience working in a healthcare technology company or startup environment.
 

Key skills we’re looking for

Healthcare domain strength
Good understanding of pre-service and broader revenue cycle workflows.
Working knowledge of healthcare data exchange and transaction standards, especially X12 278, with familiarity in HL7/FHIR as a plus.
Ability to understand how provider, payer, and operational workflows connect in the real world.
 

Product ownership

Strong backlog ownership and prioritization skills.
Ability to translate business needs into clear, practical requirements.
Good product judgment, knowing when to push for more detail, when to simplify, and when to make a trade-off.
Comfort working through ambiguity and helping teams move forward without overcomplicating things.
 

Cross-functional execution :

Strong partnership skills across product, engineering, QA, and business stakeholders.
Clear written and verbal communication.
Ability to stay close to delivery without turning the role into project management or Scrum Master support. 

Eligibility

Availity culture and benefits: 

• Availity is “Great Place to Work”! certified. Culture is important to us and there are many ways for you to make your mark here!  

• Availity is a culture of continuous learning. We have many resources and experts in our tech stack that can help get you there too!  

• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place. 

• We offer a competitive salary, bonus structure, generous total wellbeing packages including company sponsored insurance coverages, outpatient care, preventive health checks and Employee Assistance Programs (EAP). We offer 24 days of paid time off to all our fulltime associates + 12 paid holidays.  

• Interested in wellness? Cultpass Home, a home-based fitness and wellness program through cult.fit is extended to all associates and their family members to plan their fitness activities. Our Employee Assistance Program (EAP) focuses on emotional wellness where free counselling can be availed. 

• Availity offers paid Parental Leave (as per Maternity Act and internal paternity time off policy) for both moms and dads, both birth parents and adoptive parents.  

• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with organizations to extend various CSR services. 

Availity perks for remote, hybrid and office-based associates:  

• We offer a flexible working environment! Working arrangements are discussed from time to time to help ensure you have a working environment to thrive in!  

• All associates have the opportunity to have 1on1 sessions with their supervisor or manager to help facilitate transparency and growth within the organization  

• Availity events are available to ALL associates no matter if you are fully remote or have a hybrid or onsite schedule 

• We appreciate work/life balance! Need to get a quick break in between meetings? We have Carrom board, Foosball, various board games, and video games at our office premises to help you decompress  

• We’ve got you (office-based associates) covered with free coffee and tea anytime you want and subsidized food (lunch / dinner) 

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.