WHO WE ARE
At Personify, we build strong connections with our clients so they can build strong connections with their communities. One of the most diversified and fastest-growing technology providers of integrated software solutions, we are innovative leaders in the industry and respond to the needs of our clients through products that include:
At Personify, we're in the relationship building business, powering conversations, donations, events, and foundations through analytics, tools, and robust backend management systems. With 300+ employees in our offices in Austin, Atlanta, and Toronto, and as part of remote teams across Canada and the US, we're the people designing the technology that reaches 30,000+ clients resulting in 3B+ interactions a year with our products. Joining us is a chance to take your skills and expertise and build solutions for the real world that strengthen the connection between clients, their mission, and their communities.
WHO WE NEED
As Product Expert, you serve as the first point of contact for client requests on the Personify Wild Apricot product team. With care, technological curiosity, and excellent customer service, you engage with clients to understand and address their challenges, requests, and ideas. An advocate for both clients and the product, you work closely with the Personify Wild Apricot Consulting team, as well as the Product and Development teams.
WHO YOU ARE
A remarkable communicator - As the face of our company externally, and the voice of our customer internally, you will communicate technical details to a non-technical audience to ensure the success of our customers while maintaining a friendly and professional manner.
Empathetic - By fully embracing our clients' issues and focusing on their experience, you will be able to provide them with the best possible service and solutions.
An extreme problem solver - You enjoy digging deep into a problem to find the solution. No matter the question, you will embrace it as a welcomed challenge and strive to find a resolution.
Flexible & adaptable - With a focus on providing the best possible solution for our customers, things are constantly evolving. You welcome change fully with a positive look toward the future.
Independent & Collaborative - You can be hyper-focused & task-oriented, while still contributing to the overall development of the team and the customer experience.
WHAT'S IN IT FOR YOU
This is an opportunity for someone who wants to be a part of something bigger by helping small organizations and non-profits succeed. Our environment is vibrant and collaborative where we foster the personal and professional growth of all our team members.
You will be working with an amazing team that is invested in your success. We work and play hard, celebrate results, learn from our mistakes, and work to continually improve our performance so that everyone succeeds.
HOW YOU WILL MAKE AN IMPACT
WHAT YOU BRING
Job descriptions serve as an outline only. Due to business needs, you may be required to perform job duties that are not within your written job description.
Furthermore, Personify may have to revise, add to, or delete from your job duties per business needs. On occasion, we may need to revise job descriptions with or without advance notice to employees.
WHY JOIN US?
We are committed to creating a balanced, inclusive, and equitable workplace.
We're proud of our evolution. We promote - and live - a culture of not just listening but acting, making ourselves available and accessible.
We're a great place to work.
Guided by our values, inspired by our clients, and forging ahead with optimism and the commitment to service of a , Personify is driven by our purpose. We empower our clients, from small nonprofits to large enterprise organizations, to build strong connections with their communities, ultimately enabling them to achieve their missions. And, our leadership team brings profound expertise and a deep commitment to taking Personify to the next level.
With generous paid-time-off, flexibility, and the option to be fully remote, we prioritize the well being of our teams. Choosing where to power up their laptops empowers our employees to connect with each other and our clients from anywhere while meeting their life demands and without sacrificing their performance. In fact, we know it makes them do better, feel better, and enjoy being part of our company.
Recognized by Built In Austin in its Best Places to Work Awards for three years in a row in and , we spend our days creating a virtual place and physical space where people are comfortable being themselves, feel supported and heard, enjoy each other's company, and have an opportunity to shine.
Personify is a company made up of people who like to work with brilliant teams passionate about delivering exceptional solutions to our clients. We're a place to make an impact, see the difference, and accelerate your career doing something you love.
We know not everyone gains their education and skills the traditional way, so if you feel you have 70% of the qualifications you are looking for and you are ready to make a difference, submit your application. Of course, we can't promise it will be a fit, but we do promise to consider the full scope of who you are and what you bring.
Personify is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics.
Employment offers are contingent on the candidate successfully completing a background investigation in compliance with federal, state, and local laws.