Product Digital Banking Analyst

Job Description:

Product Digital Banking Analyst
 

The Product Analyst supports the product team in delivering high-impact solutions by conducting research, analyzing data, and helping shape the product roadmap. This role plays a key part in understanding market needs, supporting sprint planning, and enabling cross-functional teams to execute effectively. This is a highly collaborative, generalist role ideal for someone who enjoys research, problem-solving, and working across product, engineering, and business teams in a fast-paced FinTech environment.

What You’ll Do

Support Product Strategy & Roadmap

• Assist Product Managers and Product Owners in prioritizing features based on business value and customer needs

• Support sprint planning by preparing research, data, and insights to guide prioritization

• Contribute to ongoing roadmap development and product lifecycle management

Conduct Market & Competitive Research

• Perform research on industry trends, competitor products, and market opportunities

• Review vendor offerings, analyst reports, blogs, and conference insights

• Translate findings into actionable recommendations for the product roadmap

Analyze Data & Drive Insights

• Assist with data collection and analysis to support product decisions and business planning

• Help build business cases, including financial metrics and product performance insights

• Support future investment decisions through research and penetration analysis

Enable Go-to-Market & Sales Support

• Partner with Product Marketing to develop materials and tools for sales enablement

• Support go-to-market testing and product launches

• Contribute to product positioning and messaging aligned with customer needs

Cross-Functional Collaboration

• Work closely with product managers, technical product owners, support teams, and development teams

• Support communication of product updates, priorities, and status across stakeholders

• Assist with customer inquiries and product-related questions

Product Operations & Support

• Help train support teams to ensure strong product knowledge and proper escalation paths

• Assist in coordinating product-related activities and keeping initiatives on track

• Contribute to continuous improvement of product processes, tools, and workflows

What You Bring

• 2+ years of relevant experience in a product, business, or technology-related role

• Strong research, analytical, and problem-solving skills

• Excellent communication and collaboration skills

• Ability to manage multiple priorities in a fast-paced environment

• Comfort working with cross-functional teams and supporting Agile processes

Preferred:

• Experience in FinTech, banking, or digital products

• Familiarity with tools such as JIRA, Aha, Azure DevOps, Power BI, and Microsoft Office

• Exposure to sprint cycles and Agile environments

• Pragmatic Certification (Level II or higher)

• Experience leveraging AI tools to support research and analysis

What Success Looks Like

• You provide meaningful research and data insights that directly influence product decisions and roadmap priorities

• Product managers and product owners rely on your analysis to support sprint planning and strategic initiatives

• Cross-functional teams are well-informed and aligned due to your clear communication and support

• You effectively support go-to-market efforts and contribute to successful product launches

• Product-related questions are handled efficiently, with strong collaboration across support and internal teams

• You continuously improve processes, tools, and documentation to enhance team effectiveness

Work Environment

• Fully remote work environment with flexibility, supported by a collaborative and highly engaged team

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com 

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.

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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.