** This position is open to Colombia, Philippines and Mexico Residents. The position requires full English Fluency as you will be servicing a U.S. Market**
is looking for an experienced Product Advocate that will be able to provide world-class support to all customers by becoming a product expert and helping users to become successful.
The ideal candidate will be able to move and help the customers to become power users, successfully prospect customers and achieve their business goals with the use of Apollo and become a product expert that is able to provide feedback to improve our product and reduce the friction between the product and customers.
Daily Adventures and Responsibilities:
- Apply knowledge to analyze, diagnose, recommend, and resolve customer issues and requests with ownership
- Go above and beyond to ensure client satisfaction and success at all times
- Capture revenue opportunities through updates, requests, or influencing high-velocity conversions
- Educate customers at the best of their capabilities to optimize their results
- Make customers' voices heard by delivering all the feedback and recommendations to our Project Manager/Project Analysts and parties related
- Add drive adoption and capture high-velocity inbound conversions
- Understand the Apollo product and strategies better than anyone else to contribute constructively to every situation that a customer or employee encounters
- Provide a fast and accurate answer to the customer's inquiry within 10 seconds in chat and 1-2 hours email
- Escalate unresolved issues that require more in-depth knowledge to a Technical Support with all the required information to ensure the issue gets resolved
Qualifications and Experience required to apply for this role:
- Empathetic to customer needs, working to understand the questions that customers ask and why.
- 3+ years of experience in customer support, technical support or similar
- Experience with Salesforce, Zendesk, or Intercom
- Excellent written and verbal communication skills
- Availability to work on weekends.