Job DescriptionThe Zendesk brand is a vital part of our company, and our products are our biggest touch point. Keeping it fresh is an important job-and we take this job seriously, but approach our work with charm, humor, and a touch of weirdness.We're looking for a Principal Visual UI Designer to fill a new and critical role on our team. You'll be tasked with evolving the look and feel of next generation Zendesk products and imbuing them with our brand. You'll work alongside leaders from design systems, content design, product architecture, engineering, and brand to establish new design standards and frameworks that will help keep our products consistent, beautiful, usable, and accessible.What you'll doDesign a systemic visual language for next generation Zendesk products, including UI, icons, and moreUse data and research to inform design decisionsDeliver iterative, scalable solutions that account for localization, accessibility, and technical constraintsBe a champion of design quality and enable our entire product design team to exceed expectations through tool building, education and mentorshipProvide a key bridge point between Zendesk's brand and product design teamsBasic Qualifications10+ years working as a visual UI designer3+ proven experience in a Lead Designer role2+ years experience working with an existing design systemHas previously owned the creation of a design language for a large scale product, preferably in enterprise softwareA portfolio that showcases your work, provides detail of your project roles, and shows examples of functional designs demonstrating high degrees of accuracy and attention-to-detailPreferred QualificationsGreat taste and well-versed in color, typography, layout, UX, UI, and interaction designComfortable adapting to and building on existing brand and product design systemsA strong sense of storytelling paired with excellent listening and facilitation skillsThe ability to easily understand the ramifications of design decisions on a global levelThe ability to rationalize UI design choices, along with pragmatism when visual incongruence require alternative approachesDeep understanding of interaction design principles on the web and familiar with accessibility standardsAn appetite for pushing the boundaries of enterprise software design with modern, emerging web UI patterns and implementation technologies. No coding required, but an ability to converse with developers about implementation details is crucialProficiency in modern design and prototyping tools, and fastidious file and component creationNice-to-have: Skill or passion in any creative area beyond digital design, ex: illustration, prop-making, papercraft, painting, photographyAbout Zendesk - Champions of Customer ServiceZendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at .We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.