We are seeking a Principal User Experience Designer to:
Be a patient- focused Lead User Experience Designer with the compassion, curiosity, creativity, and empathy to support development of this emerging capability for Providence and to help drive the future of the patient financial experience in health care
Work closely with our interdisciplinary team of researchers, service designers and customer experience experts to identify actionable design principles, visualize and prototype transformative experiences, and co-create the path ahead for all things patient financial experience
Bring user experience & design excellence to our human-centered design process and support the evolution toward patient-centric service mentality within our organization
Be part of a team that is creating positive impact for our patients and the healthcare community by creating experiences that change people's lives for the better
A strong conceptual designer/design thinker
A strong communicator, able to engage and build trust with a variety of stakeholders
Able to evaluate design solutions in terms of holistic impact (user, business, technology, social)
Nimble and able to get results, sometimes in the face of ambiguity
Passionate about your craft
A compassionate, empathic thinker who loves to help others
In this position you will have the following responsibilities:
Contribute to all phases of design projects by developing thoughtful, impactful user journeys, concept sketches, user scenarios, data scenarios, user flows, experience maps, wireframes, information architecture, prototypes, interaction patterns and UI patterns
Actively participate and provide influence in experience research and service design strategy development
Ensure that established user needs and service strategy principles have direct impact in the design of user experiences
Collaborate seamlessly with clients, project managers, and others as appropriate
Provides counsel and feedback to stakeholders and other design team staff as needed
Coordinate with UX-related outside partners and vendors as needed
Demonstrate ability to balance projects and individual work to ensure timely, on-budget outcomes, or recommend appropriate modifications and updates to schedules
Study exemplars from design and other industries to learn, leverage, and hone your craft in digital experience design, as well as new technologies to support design experiences
Maintain and develop personal professional knowledge of digital design and its impact in the healthcare industry
Plan and facilitate design work sessions with cross-functional partners
Required qualifications for this position include:
8 years Relevant work experience
5 years working in and leading engagements in service design, innovation, Human Centered Design and/or Design Thinking workflows
Preferred qualifications for this position include:
Master's Degree in Relevant Design discipline such as service design, UX design, graphic design, design research, or design management.
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About the department you will serve.
One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC's objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.