At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance and protect what matters most.
What you may enjoy about this job:
The Cloud Contact Center team is building new features and capabilities to create a software defined contact center with a focus on digital experiences and more efficient communication channels. This team is responsible for finding ways to create self-service capabilities within the telephony system, that will allow customers to find solutions faster. Recent examples of work include emailing policy documents to customers using a chatbot and providing SMS offering to make policy changes online.
We are looking for a talented developer to join us in enhancing our products and capabilities. These are high visibility products that are growing every day as customers are becoming more familiar with and comfortable using digital channels to service their insurance products while on their device of choice.
By combining the latest architectures, tools, and technologies we enable and empower you to learn about, discover and replace components as you grow within the team.
What you'll be doing:
Collaborating closely with a team of software engineers to deliver complex software solutions
Working in an agile environment with business stakeholders, product owner, solutions engineer and other software engineers to review and refine stories and execute on them using excellent engineering practices
Using your technical knowledge to analyze technical system problems and design and implement effective solutions
Hands-on development and problem resolution, writing clean, maintainable code and performing peer code-reviews
Embracing and modeling engineering excellence and best practices
Contributing to the development and growth of the team
Being curious and innovative using new tools and techniques
Providing periodic off-hours production deployments and support
Messaging application and API software development, design, and prototyping.
Partnering with UI/UX to build the interface with focus on usability features, creating compelling user interfaces and experiences.
Optimizing performance for the applications.
Remaining up to date on the latest industry trends in the mobile and digital technologies
Bachelor's Degree in a technical discipline, preferably Computer Science, Math, or Software Development.
Knowledge of Computer Science fundamentals (problem solving, complexity analysis, object-oriented design, functional programming, etc.).
Experience with one or more of the following: Node.js, AWS
A strong desire to improve the customer experience.
Enthusiasm and excitement to work on a team with great people!
Demonstrated ability to mentor other software developers to maintain architectural vision and quality standards.
Experience with Amazon DynamoDB, Lex, Connect or AWS Lambda a plus
Experience or knowledge of the following:
Test Driven Development / TDD, Behavior Driven Development / BDD
Functional Test Frameworks
RESTful Web Service consumption and design.
Exposure to Continuous Integration and Continuous Delivery concepts - Bamboo and Jenkins
Agile development methodologies (Scrum, XP)
Extensive knowledge of IT concepts, strategies, methodologies, architectures, and technical standards
Experience with layered system architectures and layered solutions; understanding of shared software concepts
Extensive knowledge of a business function(s) and of business operations
Excited about new and emerging technologies
Negotiation, facilitation, and consensus building skills
Strong analytical and problem-solving skills
Strong oral and written communication skills; presentation skills