Principal ServiceNow Administrator/ Developer (Remote)

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Posted a day ago United States Salary undisclosed
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Job Description

*We are open to supporting 100% remote work anywhere within the US.*ICF's IT Modernization division is a rapidly growing, entrepreneurial, technology driven department, seeking a motivated Principal ServiceNow ITAM Developer to support upcoming needs.The Team:CMS Office of Information Technology would like to continue to leverage the SNOW platform to achieve greater operational efficiencies through automating manual business processes and more real time reporting and analytics to improve staff productivity, to identify opportunities for improvement and issues requiring resolution, and improve the end-user experience. Specifically, CMS would like to leverage the full ServiceNow capabilities to meet the needs of this demand. The goals for this effort are to provide the human center design based architecture and implementation support for CMS to leverage ServiceNow to improve the end-user experience, automate business processes, enable real time collection of data, analysis, monitoring, and reporting, and to ultimately improve business operations and effectively utilize resources. Moreover, the goal is to assist CMS to capture, rationalize, consolidate, migrate and modernize its legacy business management applications portfolio to a standardized modern platform that provides ease of integration with other CMS technology platforms; research, develop, and prototype new requirements.The WorkThe qualified candidate will support ServiceNow ITAM, ITSM, and IT Operations Management.Position Responsibilities:Support the ITSM Catalog team to create standard Service Requests (SR) within the Service CatalogSupport the lifecycle of end-user hardware (physical and virtual) devices and end-user software assetsProvide reporting and dashboards as appropriate to include the CMDB Health Dashboard and ITAM Quality ReportsFormulates and defines system scope and objectives.Prepares detailed specifications for programsResponsible for program design, coding, testing, debugging and documentation.Technical knowledge and responsibility of all phases of applications systems analysis and programming.Understands the business or function for which application is designed.Instructing, directing and checking the work of other technical team members.Required Skills:5+years experiencedeveloping on the ServiceNow platform.3+ years experience with ServiceNow ITAM5+ years of IT application system experience in technology solution delivery.2+ years of experience with platform customization in relevant delivery platforms2+ years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog.2+ year experience leading and mentoring Junior ServiceNow team members2+ years experience implementing systems using the Agile/Scrum methodologyUS Citizenship required (required by federal government for this position)Must be able to obtain Public Trust clearancePreferred Skills:Certified ServiceNow Administrator.Experience building APIs through MuleSoft.2+ years of experience working and developing with JavaScript - HTML5, Jelly, jQuery and AngularJS.Integration experience (SOAP,REST, and JSON as well as JDBC and file imports).2+ years of experience with custom application development including Custom Service Portal widget creation. Experience with rebuilding legacy applications in ServiceNow a plus.Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus.ServiceNow Developer Certification is strongly preferred.Experience with programming languages and databases including PHP, HTML, CSS, JavaScriptUnderstand CSM and Service PortalWorking at ICFWorking at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you're seeking to make a difference in the world, visit to find your next career. ICF-together for tomorrow.ICF is an equal opportunity employer that values diversity at all levels. (EOE - Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.Maryland Remote Office (MD99)