Principal Cloud Application Engineer - Remote

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Posted 6 days ago United States Salary undisclosed
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Job Description

We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. Why work for just any analytics company? At Alteryx, Inc., we are explorers, dreamers and innovators. We're on a journey to build the best analytics platform in the world, but we can't do it without people like you, leading the way. Forget the stereotypical tech companies of the past. Embrace the unconventional, exercise your imagination and help alter the future with Alteryx. Position Overview: With minimal or no supervision, troubleshoot incoming customer problems and work with existing global teams and developers to provide resolutions to customer issues. Work as an escalation point on complex and time critical customer issues, including in-house replication, analysis, and issue resolution. Research and respond to customer requests and provide detailed explanations to address questions and concerns from the world's largest Big Data implementations. Support the release process of new versions of the company's SaaS products. Create and share knowledge with other engineers and develop customer solutions efficiently. Create knowledge base articles and technical documents for internal and external users. Act as a Subject Matter Expert on topics related to product usage and product deployment. Design and perform associate onboarding, mentoring, and training sessions. Collaborate with other areas of the business regarding customer operations issues and processes. Required to participate in 24x7 on-call rotation to support the company's customers. Responsibilities: Work on complex and time critical customer issues, including in-house replication, analysis and issue resolution. Collaborate closely with other engineers and become a valued member of a cross-functional team Create and execute test plans for existing products and features Identify product related defects, perform root cause analysis and identify suitable alternate solution Be a mentor and subject matter expert Build and maintain Support Tools Required Skills/Qualifications: Experience above must include 3 years with customer-facing troubleshooting and product support Experience above must include 3 years with Spark, EMR, or DataFlow Experience above must include 3 years with a DBMS Experience above must include 3 years with troubleshooting and administration within one of the following Linux environments: Ubuntu, RedHat, or CentOS Experience above must include 3 years with one of the following scripting languages: Python, BASH, or Linux Shell Scripting. Experience above must include 1 year with two of the following cloud environments: AWS, Azure, or GCP. Experience with JavaScript or Java Experience with REST and web services Experience with JavaScript or Java Must have a 4 year Bachelors Degree in Engineering or related Valued Skills: Cloud Certification (AWS, GCP, or Azure) Trifacta Certification Experience with Hadoop Work Environment/Conditions: Sedentary work on a computer in an Office/Home-Office work environment. Job Posting Information: Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences. Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences. Benefits & Perks: Alteryx has amazing benefits for all Associates which can be viewed here.