Practice Manager

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

Ready to join us?

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:

General Description:

In conjunction with the App Stack and Workforce Development Practices and Delivery Directors, the Practice Manager role oversees associated services and capabilities relating to all aspects of the new Accelerated Change service offering. This offering brings multiple standalone TGS services (including BTS, OCM, Agile Dojos, and WD training services) together to provide a Lean, flexible new service focused on driving the people-side of technology change. This role will provide oversight and orchestration of all ACA services, including supporting presales. Responsibilities also include management of related Workforce Development offerings: Advisory Services, Organizational Change Management, and Technology Adoption. The Practice Manager will work closely with key internal and external stakeholders to develop strategic and tactical solutions. The Practice Manager will work with clients and partners in Delivery, Sales, Sales Support, Solutioning, Marketing, Content Strategy, and other TGS Practices to improve our existing products, identify new or missing offerings, rapidly correct gaps, and better market our offerings for maximum impact. This role may require up to 25% travel.

Essential Job Duties and Responsibilities:

Service Line & Product Management

· Oversee all aspects of Accelerated Change Adoption offering, as well as a subset of Workforce Development offerings including: End User Adoption (EUA), Organizational Change Management (OCM), and Technology Adoption.

· Build, maintain, and evolve a scalable portfolio of service offerings, methodologies, and toolkits aligned with client priorities and market demand.

· Drive continuous improvement and innovation by incorporating industry best practices, emerging trends, and client feedback into practice offerings.

· Standardize reusable assets—including templates, playbooks, assessments, and accelerators—to improve delivery efficiency and quality across engagements.

· Partner with cross functional leaders to ensure offerings integrate seamlessly with other TGS technical and business transformation solutions.

· Establish performance measurement systems aligned to industry benchmarks.

Pre Sales & Solutioning Support

· Serve as a subject matter expert during sales cycles, supporting solution strategy, scoping, and level of effort estimates.

· Participate in client discovery sessions to assess change impacts, identify risks, and recommend tailored change and adoption approaches.

· Develop value propositions, proposal content, and case studies that differentiate Workforce Development offerings.

· Coach sales teams on positioning services as strategic enablers of transformation outcomes.

Delivery Excellence & Practice Quality

· Provide effective people leadership for roles including: Learning Consultants and Practice Architects by fostering a high-performing, collaborative team environment.

· Establish and enforce delivery practitioner standards, quality controls, and governance mechanisms to ensure consistent execution across engagements.

· Monitor project performance, identify delivery risks, and intervene proactively to support successful outcomes and client satisfaction.

· Facilitate knowledge sharing, retrospectives, and lessons learned activities to promote continuous improvement across the practice.

· Develop and mentor consultants, practitioners, and learning professionals to ensure high quality delivery.

Client Engagement & Strategic Influence

· As needed, provide strategic guidance and hands on support to TGS delivery teams to ensure successful navigation of complex organizational change efforts.

· Promote adoption and sustainment strategies that maximize business value and long term transformation success.

· Identify opportunities to expand services within existing client accounts through strategic relationship building.

Financial & Business Growth Responsibilities

· Manage to revenue, gross profit, utilization, and other relevant practice KPIs.

· Set expectations with leadership and direct reports regarding revenue and profitability projections.

· Grow long term client and partner relationships to support collaboration and service expansion.

· Build strong cross practice relationships to drive integrated offerings and shared growth.

Communication & Leadership

· Serve as a key participant in internal and client meetings.

· Communicate openly, clearly, and tactfully, including in sensitive or difficult situations.

· Effectively communicate project and practice information to leadership and peers across TGS.

· Address personnel matters directly and appropriately, partnering with HR as needed.

· Support ongoing mentoring, coaching, and career development for team members.

Required Education and/or Experience:

· 10+ years product management or service delivery experience in an IT consulting service provider environment.

· 3+ years’ experience leading teams.

· 10 years in change adoption services with a specific emphasis on Learning and Development, OCM, and coaching.

· OCM experience specific to technology adoption and implementation, with demonstrated familiarity supporting typical initiatives such as enterprise system implementations, platform migrations, digital tool rollouts, data/analytics modernization, and AI enablement efforts. This includes partnering with technical and delivery teams to translate deployments into role based impacts, prepare users for new ways of working, and drive adoption through go live and stabilization. Practice-centric experience required

· Experience with Organizational Change Management across various models.

· Consulting business development experience preferred.

· BA or BS degree in a related field, MS preferred.

· Proposal and/or Statement of Work development experience.

· Agile Methodologies and Practices (SAFe, Scrum, Kanban, etc.)

· AI knowledge across emerging areas inclusive of Agentic AI, AI-assisted coding, and common industry uses.

· Tools and Technologies (eLearning authoring, Project Management tools, etc..) preferred

· Experience in a Professional Services organization.

· High degree of confidence and efficacy in hands-on executive presentation (C-suite) and preparation.

· Sales Support Engineer/Pre-sales support strongly preferred.

Requisite Abilities and/or Skills, and Business Acumen:

· Strong conceptual and analytical skills, which demonstrate out of the box problem solving.

· Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment.

· Strong collaboration and relationship build skills.

· Team player with experience leading and collaborating cross-teams to deliver successful solutions.

· Excellent presentation and oral /written communication skills.

· Superior people and personnel management skills.

· Ability to lead a dispersed virtual team.

· High customer-facing and client interaction/negotiation skills.

· Detail oriented/highly organized.

· Desire to overachieve and overcome objections.

· Ability to multi-task and prioritize.

· Ability to meet deadlines.

· Self-motivated and capable of inspiring others.

Job Type & Location

This is a Permanent position based out of Baltimore, MD.

The pay range for this position is $125000.00 - $180000.00/yr.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following:
• Medical, Dental, and Vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life and AD&D for employee and dependents)
• Short and Long-Term Disability
• Health Spending Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jun 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.