Post-Sale Solution Engineer (Remote, US West)

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Posted 10 days ago United States Salary undisclosed
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Job Description

Job Description

The Post-Sale Solution Engineerengages with the largest high-growth, high-volume Shopify Plus merchants on short to medium-term service deliveries. These service deliveries are focused on a merchants overall business plan and are designed to accelerate their growth and ensure their long-term success.

The Post-SaleSolution Engineeracts as a Shopify advocate. They represent the brand, values, and product offering, while also advocating for the merchants needs. The role includes merchant-facing activities through service collaboration and partnering with several internal teams (including Customer Success, Solutions Engineering, Product, and Launch Engineering) to provide front-line context.

Your responsibilities:

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Planning and executing service deliveries, collaborating closely with Merchant Success Managers and merchant stakeholders, remotely or on-site

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Managing merchant and internal teams expectations before, during, and after engagements through strong communications

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Providing ad-hoc technical and product guidance to the Merchant Success, Solutions Engineering, and Launch Engineering teams

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Providing eCommerce expertise through sharing Shopify best practices and industry trends

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Building relationships at multiple levels within a merchants organization to fully understand their business and the merchants approach to commerce innovation

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Opportunistically grow the service catalog to address unmet needs; influenced through merchant context via service engagements, platform growth and change, and merchant segment changes

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Supporting, influencing, engaging in, and creating content for community events preparation

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Documenting merchant challenges and solutions, and providing context to influence internal teams