Physician / California / Locum tenens / Patient Financial Navigator (Remote) Job

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Posted 9 days ago United States Salary undisclosed
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Job Description

A health services company in California has a great Remote opportunity awaiting a newPatient Financial Navigator. In this role, the Patient Financial Navigator will be responsible for investigating patient insurance, benefit coverage and estimates out of pocket costs as well as navigating patients through financial responsibilities and payment options/relief.


ThePatient Financial Navigator will:
  • Answer inbound calls of our Advocacy Call Center
  • Make outbound phone calls to patients to review out of pocket costs and discuss payment options
  • Update records with complete patient and insurance information
  • Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
  • Provide an estimate of the potential patient responsibility based upon the benefits coverage
  • Document in Salesforce all details surrounding patient's healthcare benefit coverage and recommend appropriate payment options, if needed.
  • Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
  • Perform other duties as assigned
  • 2+ years of experience providing patient communications and financial counseling for a healthcare provider
  • High School Diploma / GED
  • Experience with Health Insurance, Benefits Investigations, & Reimbursement
  • Experience with Billing and Coding
  • Working knowledge ofCustomer Relationship Management software
  • Customer service oriented
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
  • Strong attention to detail
  • Highly organized
Desired Skills:
  • Associate's and/or Bachelor's Degree in a Healthcare and/or a related field
  • Working knowledge of Salesforce
  • Experience in a Call Center environment