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Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

Join our newly formed services stream as a Payroll Customer Success Consultant and become an integral part of revolutionising how businesses manage their payroll processes. In this role, you'll collaborate closely with clients, utilising your expertise to streamline payroll operations, ensure compliance, and optimise efficiency. From handling employee data to processing end to end payroll functions, you'll be the trusted advisor guiding our clients through every aspect of payroll management. If you're passionate about delivering top-notch service, driving results, and making a tangible impact in the world of payroll, this is the opportunity for you.

As a Payroll Customer Success Consultant, you’ll be responsible for:

Project & Delivery

  • End-to-end processing of weekly, fortnightly and monthly client pay runs in accordance with instructions, agreed expectations and best practice
  • Provide excellent and proactive customer service in all dealings with your managed payroll clients and employees
  • Perform full function payroll tasks including on-boarding, auditing, reconciliations, terminations, income deductions (EPF, SOCSO, EIS, CPF, amongst others), reporting obligations.

Data

  • Ensure all data is managed with the strictest security, following EH’s internal data handling and security policies.
  • Ensure the data in our business management systems is accurate and current, updating as required within the prescribed cadence.

Account Management

  • Build and develop relationships with clients to ensure trust as an outsourced partner
  • Liaising with clients on the phone, via email and at times, in person

Collaboration & Communication:

  • Foster a collaborative environment by promoting open communication and knowledge sharing among team members and cross-functional teams.
  • Facilitate regular meetings and discussions to ensure alignment on project objectives, priorities, and milestones.

What you will bring:

  • Payroll, accounting, finance or data entry experience of 1-4 years in an outsourced environment
  • Malaysia and Singapore Payroll experience
  • Excellent communication and interpersonal skills
  • High level of written and verbal communication including stakeholder engagement and stakeholder management (internal and external)

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our Australian heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

  • Remote-first and flexible working arrangements
  • A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
  • We set you up for success with the latest and greatest hardware, tools and tech
  • Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
  • Reward and recognition programs - because great work should be recognised and rewarded
  • Including Lightning Award for delivering quality work at speed and Values Champion Awards
  • Swag app cashback offers and discounts on hundreds of your favourite brands and products
  • Self, health, wealth and happiness programs
  • Social events and team celebrations
  • Employee Share Option Program: be an owner of Employment Hero
  • Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

  • If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
  • Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

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