Payroll & Benefits Specialist - US, Canada & UK

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

The Payroll & Benefits Specialist will own payroll accuracy, benefits administration, and compliance across all three countries — with particular depth required in California, Canada, and the UK. Each jurisdiction carries its own regulatory complexity: California's strict wage and hour laws, Canadian federal and provincial requirements, and UK PAYE and National Insurance obligations. At this scale, errors aren't minor inconveniences — a 1% error rate means 20+ employees with pay disruptions, and compliance failures in any of these jurisdictions carry real regulatory and financial consequences. This role is also a key part of how newly acquired employees experience Stord for the first time, and that first impression matters.

Key Responsibilities

Payroll Administration

• Accurately enter, maintain, and process payroll data — including wages, bonuses, commissions, paid time off, and deductions — for employees in the US (including California), Canada, and UK
• Prepare and review weekly and semi-monthly payroll cycles for approval, ensuring timely and accurate processing across all jurisdictions and pay frequencies
• Perform regular audits of payroll data to ensure accuracy, compliance, and data integrity
• Reconcile payroll registers, tax withholdings, benefit deductions, and payroll-related journal entries
• Support year-end compliance reporting including W-2s, T4s, and UK P60s, and manage associated regulatory filings in each country
• Ensure adherence to California-specific wage and hour laws (meal and rest breaks, overtime, final pay requirements); Canadian federal and provincial requirements including CPP and EI; and UK PAYE, National Insurance, and HMRC obligations
• Support payroll onboarding for acquired employee populations, including data migration, system setup, and Day 1 accuracy

Benefits Administration

• Administer and maintain employee benefits programs across the US, Canada, and UK, including health, dental, vision, disability, life insurance, and retirement plans
• Maintain 401(k) records for US employees; support workplace pension auto-enrollment and ongoing administration for UK employees; administer Canadian benefits including RRSP contributions and provincially compliant benefit structures
• Track and monitor short-term disability (STD) claims in the US; support equivalent statutory entitlements in the UK (SSP, SMP, SPP) and Canada
• Reconcile benefit deductions with vendor invoices to ensure timely and accurate payment and reporting
• Support annual open enrollment, life event changes, and benefits transitions for newly acquired employees
• Support year-end benefits compliance reporting including 1095-Cs, RRSP receipts, and UK P11Ds, and applicable regulatory filings in each country

Employee Support and Communication

• Serve as the first point of contact for employee inquiries related to timekeeping, attendance, payroll, and benefits across all three countries
• Deliver payroll and benefits information during new hire orientation and assist with onboarding, including for employees joining through acquisitions
• Collaborate with HR and internal stakeholders to resolve employee concerns and provide accurate, timely information
• Develop and maintain strong relationships with third-party vendors and service providers across the US, Canada, and UK to support efficient operations

Process Improvement and Compliance

• Create and maintain Standard Operating Procedures (SOPs) for payroll, benefits, and related administrative processes across all operating countries
• Ensure compliance with all applicable federal, state, provincial, and local payroll and benefits laws and regulations in the US (with particular focus on California), Canada, and the UK
• Support HRIS implementations, system upgrades, and process automation initiatives, including those tied to acquisition integrations
• Actively contribute to continuous improvement efforts across HR and payroll functions as the organization scales

Other Duties

• Perform other payroll and benefits-related tasks and responsibilities as assigned

What You'll Need

Required:

• Bachelor's degree in Human Resources, Business, Accounting, or a related field
• 2+ years of payroll and benefits experience, including experience with hourly and non-exempt employee populations
• Hands-on experience with California payroll, including wage and hour compliance, meal and rest period requirements, and final pay obligations
• Experience processing Canadian payroll, including CPP, EI, and provincial tax requirements
• Experience with UK payroll operations, including PAYE, National Insurance, and HMRC compliance
• Proficiency in Microsoft Office Suite, particularly Excel
• Experience with Workday and ADP, or similar HRIS and payroll systems
• High attention to detail and strong organizational skills
• Clear, confident communication skills with the ability to support employees at all levels across multiple countries
• Ability to manage competing priorities and meet deadlines in a fast-paced, high-growth environment
• Comfort operating in a growth-stage organization where processes are frequently iterated and ownership is broad

Preferred:

• Payroll certification (e.g., FPC, CPP, or UK equivalent)
• Experience supporting payroll and benefits transitions through mergers or acquisitions
• Familiarity with Canadian and UK statutory leave entitlements and employer obligations
• Strong analytical skills and solid understanding of multi-country benefit plan administration