Join the Leader in the Home Healthcare Industry
Rotech Healthcare Inc. is a national leader in providing Respiratory and Sleep Apnea treatment as well as home medical equipment. Each and every day, thousands of employees contribute to delivering outstanding customer service and patient care through hundreds of locations across 45 states. For additional information, please visit our company homepage
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We are seeking a dedicated Patient Care Coordinator for our Sleep Central (After Hours Call Center) Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.
Pay starting at $14.30 plus Quarterly bonus opportunity.
100% REMOTE Work from Home Day One of employment
Essential Duties and Responsibilities
Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
Obtains medically necessary documentation
Processes patient orders through On-line Pharmacy system
Resolves tracking issues and reschedules shipping orders for patients
Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
Verifies orders are complete
Performs other duties as assigned
After Hours Call Center of Sleep Center shiftsHours per weekPT -- Total hours 25-29 scheduled 5 days a week.
FT -- Total hours 36-40 scheduled 5 days a week.
WeekdaysPT -- Start times are 4:00pm, 4:30pm or 5:00pm working 5 hours per shift.
FT -- Start times are 4:00pm, 4:30pm, 5:00pm, 5:30pm or 6:30pm working 6-8 hours per shift.
WeekendsPT -- Start times can be as early as 8:00am working 5-7 hours shifts.
FT -- Start times can be as early as 6:00am working 8-10 hours shifts for full time.
Employment is contingent on
Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Education and/or Experience
High school diploma or GED equivalent
One to three years of related prior work experience in a team-oriented environment
Experience in medical field and administrative record management
Strong customer service background
Skills, Knowledge and Abilities
Effectively communicate in English; both oral and written
Helpful, knowledgeable and polite while maintaining a positive attitude
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality and practice discretion and caution when handling sensitive information
Multi-task along with attention to detail
Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Requires sitting, walking, standing, talking or listening
Requires close vision to small print on computer and or paperwork
Machines, Equipment and Technical Abilities
Email transmission and communication
Internet navigation and research
Microsoft applications; Word and Excel
Office equipment; fax machine, copier, printer, phone and computer / tablet
Understanding use of all applicable home medical equipment and supplies
Medical, Dental and Vision
Life Insurance and Disability
Generous Paid Time Off and Paid Holidays
Bonus and Incentive Opportunities (Non-Exempt and Exempt)
Mileage reimbursement (when applicable for the position)
Telephone reimbursement (when applicable for the position)
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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE