Patient Care Customer Service Evenings & Weekends REMOTE

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Posted 9 days ago United States Salary undisclosed
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Job Description

Join the Leader in the Home Healthcare Industry

Rotech Healthcare Inc. is a national leader in providing Respiratory and Sleep Apnea treatment as well as home medical equipment. Each and every day, thousands of employees contribute to delivering outstanding customer service and patient care through hundreds of locations across 45 states. For additional information, please visit our company homepage

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We are seeking a dedicated Patient Care Coordinator for our Sleep Central (After Hours Call Center) Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.

Pay starting at $14.30 plus Quarterly bonus opportunity.

100% REMOTE Work from Home Day One of employment

Essential Duties and Responsibilities

Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling

Obtains medically necessary documentation

Processes patient orders through On-line Pharmacy system

Resolves tracking issues and reschedules shipping orders for patients

Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure

Verifies orders are complete

Performs other duties as assigned

After Hours Call Center of Sleep Center shiftsHours per weekPT -- Total hours 25-29 scheduled 5 days a week.

FT -- Total hours 36-40 scheduled 5 days a week.

WeekdaysPT -- Start times are 4:00pm, 4:30pm or 5:00pm working 5 hours per shift.

FT -- Start times are 4:00pm, 4:30pm, 5:00pm, 5:30pm or 6:30pm working 6-8 hours per shift.

WeekendsPT -- Start times can be as early as 8:00am working 5-7 hours shifts.

FT -- Start times can be as early as 6:00am working 8-10 hours shifts for full time.

Employment is contingent on

Background investigation (company-wide)

Drug screen (when applicable for the position)

Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

High school diploma or GED equivalent

One to three years of related prior work experience in a team-oriented environment

Experience in medical field and administrative record management

Strong customer service background

Skills, Knowledge and Abilities

Effectively communicate in English; both oral and written

Helpful, knowledgeable and polite while maintaining a positive attitude

Interpret a variety of communications (verbal, non-verbal, written, listening and visual)

Maintain confidentiality and practice discretion and caution when handling sensitive information

Medical terminology

Multi-task along with attention to detail

Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division

Self-motivation, organized, time-management and deductive problem solving skills

Work independently and as part of a team

Physical Demands

Requires sitting, walking, standing, talking or listening

Requires close vision to small print on computer and or paperwork

Machines, Equipment and Technical Abilities

Email transmission and communication

Internet navigation and research

Microsoft applications; Word and Excel

Office equipment; fax machine, copier, printer, phone and computer / tablet

Understanding use of all applicable home medical equipment and supplies



Medical, Dental and Vision

Life Insurance and Disability

Generous Paid Time Off and Paid Holidays

Bonus and Incentive Opportunities (Non-Exempt and Exempt)

Mileage reimbursement (when applicable for the position)

Telephone reimbursement (when applicable for the position)

Make the Right Move, Create your Profile and Submit your Resume TODAY!! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile / resume to, . We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE