Patient Access Scheduler (Specialty Access Center)
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AI Summary
The Specialty Access Center (SAC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women’s Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need.
What you will do as a Patient Access Scheduler:
Uses technology proficiently to identify and satisfy patient appointment scheduling needs
Coordinates all aspects of patient scheduling needs according to protocols
Notifies caller of change in appointment scheduling
Acquires patient demographic and insurance information for new patients and verifies for returning patients
Can optimally determine when a conversation needs to be escalated to triage or manager
Provides pre-appointment instructions to patients at the time of the call
Responds to, answers and/or advises questions or concerns
What you will need:
HS Diploma/GED
1+ Years Customer Service experience in healthcare or professional service industry
Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism
Strong telephone management, organization, and prioritization skills
*This position requires a full month of uninterrupted training
Location: At this time, this position will be working remote (MN residents only)
Hours: Monday - Friday, 8:30am-5:00pm
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
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