Starts off remote and then will go to hybrid (on-site/remote) in the future!
Partner Support Specialist
Start Date: ASAP
Pay Rate: $18.00/hr ($19/hr potential with previous financial industry experience)
Contract Length: 3 month contract to hire
Worksite Location: Reno, Nevada 89511
Training Hours (1st 4 weeks): Monday-Friday 8am-5pm
Hours of operation are 6am-6pm, M-F and 7am-4pm on Sat-Sunday
Candidates are not guaranteed a specific shift, but we can let the client know what their availability is or desired shift. Start times will be between 6am and 9am.
Monday - Friday
Tuesday - Saturday
Sunday - Thursday
Monday - Friday w/ rotating weekend
6:00 AM - 3:00 PM PST
7:00 PM - 4:00 PM PST
8:00 AM - 5:00 PM PST
The primary responsibility of a Partner Support Specialist is to partner effectively with our appraisers and brokers across the country to provide our customers high-quality appraisal products as quickly as possible. You will communicate via inbound/outbound calls, email and chat. You will work to keep files updated with the most recent status and take action to move files forward by identifying and removing potential obstacles that could delay assignments.
•Assigns orders to appraisers who meet service level expectations and customer requirements
•Negotiate fees and turn times with appraisers
•Follows up on appraisal orders; taking the actions necessary to ensure customer milestones are met and the order is delivered on time to our customers
•Communicates with appraisers via phone, email, and text in a professional manner
•Updates orders with accurate and detailed notes
•Demonstrates a positive supportive, friendly, and optimistic manner
•Fosters positive vendor relationships
•Partners with team members to reach goals and remain within SLA on tasks
•Demonstrates a sense of urgency, responsiveness, and attentiveness
•Acts as a liaison between appraisers and our customers
•Follows team procedures and processes while completing tasks
customer service, support, call center
Top Skills Details:
customer service,support,call center
Additional Skills & Qualifications:
•Communicates effectively in writing, verbally and nonverbally
•Creative problem solving abilities
•Demonstrated computer proficiency with word processors, spreadsheets, web browsers, computer programs, and Internet applications
•Professional phone acumen
•Exceptional customer service skills
•Ability to work overtime (OT) when needed
•Previous customer service experience
•Comfortable in a fast paced environment
•Demonstrates effective problem solving skills
•Appraisal experience a plus
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.