Partner Relationship Manager

Headquartered in Clifton, NJ, ClassLink is a leading education technology company serving schools around the world.

ClassLink empowers over 22 million students and staff with instant access to a library of 6,000+ single sign-on apps from in the classroom or at home.

ClassLink Analytics provides essential usage data, so instructors can measure engagement and leaders can make informed purchasing and training decisions.

ClassLink Roster Server and OneSync use automation and open standards to make rostering and provisioning easier, more secure, and less time-consuming.

The ClassLink team is a family of dedicated people who strive to make a difference in education. We do this by making and delivering great products. We rely on our 3 core values to lead us in our day to day, guide our company's actions, and serve as our cultural cornerstones. They are:

ClassLink is seeking a Partner Relationship Manager to join our growing Partner Services team.  In this role, you will play a key role in driving and deepening ClassLink’s partnerships. You’ll serve as the primary liaison for new and existing partners, overseeing onboarding, technical integrations, ongoing relationship management, and strategic initiatives.

RESPONSIBILITIES

• Become a subject matter expert on ClassLink’s products and services
• Lead onboarding and integration processes for new partners, ensuring smooth and timely technical and relational alignment
• Develop and manage strategic relationships with assigned partners, serving as the primary point of contact from initial engagement through ongoing collaboration
  • Conduct initial outreach and discovery
  • Communicate and position ClassLink’s partnership and financial model
  • Define and maintain clear interaction workflows between ClassLink and partner organizations
  • Maintain consistent, proactive communication to foster trust and long-term engagement
• Project manage technical integrations, coordinating with internal and external teams to ensure successful implementation
• Efficiently manage high-volume correspondence (75+ emails daily), prioritizing tasks and responses in a fast-paced environment
• Collaborate cross-functionally with internal teams (e.g., Product, Marketing, Client Services) and partner staff to expand opportunities and deliver mutual value
• Design, implement, and manage partner programs and initiatives that enhance engagement and satisfaction
• Continuously assess and improve the partner experience and internal partner management processes for efficiency and scalability
• Mentor and support junior team members, providing guidance, knowledge-sharing, and coaching as needed
• Contribute to special projects and cross-functional initiatives as assigned

NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as negotiated to meet the ongoing needs of the organization.

Experience & Education

• Bachelor’s degree required
• 5+ years of experience in technology-focused roles with direct customer or partner interaction
• Proven success managing strategic partnerships and external relationships
• Project Management Certification (PMP, CAPM, or similar) - strong recommendations
• Experience in education technology and/or identity and access management (IAM) systems preferred

Technical & Analytical

• Strong understanding of workflow and process optimization
• Familiarity with relational data structures and systems interoperability
• Proficient in Microsoft Office, Google Workspace, Salesforce, and project management tools (especially Monday.com)
• Knowledge of rostering standards (e.g., OneRoster), SSO, and data exchange best practices is a plus
• Strong analytical and critical thinking skills

Communication & Collaboration

• Excellent written and verbal communication skills, including the ability to translate technical details for non-technical stakeholders
• Exceptional organizational, problem-solving, and customer service skills
• Demonstrated ability to influence cross-functional teams and build trust-based relationships
• Strong presentation and facilitation skills

Work Style & Availability

• Self-starter with a results-driven mindset and a collaborative, team-oriented attitude
• Comfortable operating in a dynamic, fast-paced, and evolving environment
• Willingness to travel up to 25% of the time