Partner Education - Shopify Fulfillment Network (Remote, US & Canada)

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Posted 9 days ago United States Salary undisclosed
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Job Description

Job Description

As Partner Education Specialist for SFN you will help build and bring to life our partner education and training to the next level. You will support the education strategy and lead the execution of our education strategy to provide partners and associates with the tools to do their job. Working in partnership with teams such as Operations, Support, Continuous Improvement and Product - you will deliver partnerand warehouse training and content that drives adoption and growth for our fulfillment network. In this role, you will partner with cross-functional stakeholders (including content specialists) to build a great experience for our partners by delivering educational content to diverse audiences, both digitally and IRL.

Responsibilities:

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Partner with Product, UX, Operations and Support teams and work with vendors, partners and agencies to execute on our team OKRs

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Build and deliver training to diverse audiences in our fulfillment network

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Operationalize the partner education strategy and execution and ongoing management of a training and education strategy that enables our partners to effectively work within Shopify standards and support continuous improvement efforts

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Promote a culture of creativity and passion for providing exceptional customer experience

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Work with the team to develop written and video content that will be delivered in various mediums and platforms - email, LMS, and more

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Build shared KPIs to drive improvements

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Work with advocates and learners to continuously improve our education program

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Work closely with internal teams to align on priorities, collaborate on training and education initiatives, and communicate the long-term plan and ongoing progress

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TRAVEL ISEXPECTED FOR THISROLE (~50%) TO OUR VARIOUS FACILITIES WITH OUR PRIMARY FACILITY BEING IN ATLANTA.

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