TRC Staffing Services has partnered with Convergent Outsourcing to hire Part Time - Call Center Agents for their growing client. These are not project based or temporary roles, but PERMANENT positions with our client directly. We need 15 part time individuals who are available to work weekends and evenings.Pay Rate: $11.00 per hour, paid biweeklyThese positions will always be Work from Home. Our program runs 24 hours a day/7 days per week. Who wants a seat in our virtual training room? we have Recruiters ready to talk to you right away.EQUIPMENT QUALIFICATION TO WORK FROM HOMEAt home positions will require you to independently have access to the following equipment:Laptop/Desktop: Intel i5 core processor or equivalentMonitor Screen: 20 inches or greaterComputer Type: PC compatible (no MACs, Chromebooks, or Tablets)High Speed Internet access 10 MBPS download & 5 MBPS Upload (minimum)Minimum RAM: 3 GB or higherInternet Connection: DSL, cable, or fiber optic (no dial-up, satellite, or wireless.) You MUST be able to hard wire into the router via an Ethernet cord.You will need to supply your own USB Headset & Ethernetcord.KEY JOB RESPONSIBILITIESAnswer inbound phone calls from individuals who are calling to add additional funds to inmate's commissary accountsRespond to inbound phone calls from current inmates to assist in placing orders from the jail catalogTrack shipments and respond to questions pertaining to the status of an order placedAssist with questions about balance on inmate's accounts and status of deposits made on inmate's accountsREQUIREMENTS:Must be at least 18 years oldMust be both willing & able to work EVERY Sunday.High school diploma or GED equivalentMust have own working computer and internet. Our client does NOT supply internet or equipment.Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidaysMust pass drug test and background checkBasic computer navigation skills and ability to toggle between different computer screens and programsOTHER QUALIFICATIONS:Prior customer service experienceExcellent verbal and written communication skillsProfessional and upbeat telephone voiceAbility to type 30 wpmSend Resumes to for immediate considerationAlthough the emergence and progression of COVID-19 has changed our personal and professional routines, TRC is actively recruiting, interviewing, and placing candidates for all manner of positions. For information on applying, or your current application status, please contact your branch location via email, phone, or the TRC candidate portal.TRC Staffing Services, Inc. is an Equal Opportunity Employer and considers all qualified candidates for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.