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Part-Time Customer Service Professional (Remote)

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Posted a month ago United States Salary undisclosed
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Job Description

A top global software company is seeking individuals who have a passion for providing world-class customer service. In this Rapid Response Professional role, you will work 25-29 hours/week from your home office. You will be part of a team supporting our clients by adding value to our company's reputation of being a world-class provider of Human Capital Management (HCM) and Payroll SaaS support.

To be successful in this fast-paced/high-volume environment, you need strong deductive reasoning, time management, and technical skills. We are searching for someone who enjoys taking initiative, is empathetic, detail-oriented, and understands that every interaction they make is an opportunity to add value to Ultimate Softwares reputation of being a world-class provider of Human Capital Management (HCM) support

This is a remote part-time position. The position does not offer benefits, however, you will be eligible for PTO and to use the amazing 401k retirement plan. This position pays a non-negotiable starting rate of $20/hr.
  • Provide world-class customer support/experiences through various mediums (telephone, chat, email, etc.)Troubleshoot payroll and software issues from our clients and partners
  • Professionally communicate with clients at management level and above both verbally and through written communication
  • Accurately document and manage workload in a Customer Relationship Management system (CRM)
  • Be a contributing member of a team that is agile and able to support various business needs
  • Ability to quickly learn and master specific areas of the business and tasks as determined by business need/function
  • Minimum of 2 years experience in a customer support and/or technical support environment
  • Excellent verbal and written communication skills
  • Domain knowledge of Microsoft Word, Microsoft Excel, Google Suite, and Customer Relationship Management systems (CRMs)
  • Strong decision-making, multi-tasking, analytical, and deductive reasoning skills
  • Possess the confidence to work autonomously and in a team environment
  • Be self-motivated and demonstrate initiative to resolve complex issues
  • Be accountable and metric-driven
Preferred Qualifications:
  • BA/BS
  • Telephony/Chat support experience
  • Human Capital Management (HCM) experience
  • Fundamental Payroll Certification (FPC)
  • Salesforce experience
  • Flexibility and/or motivation to take on additional hours when applicable
  • Experience working in a virtual team environment