Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description - First Year Incentive: up to $2K*- Work from one of our offices in OH, UT, AZ or DE, or remote from home in one of those same states or IL- Once you join the team, you will receive an office setup stipend of $250 in your first 30 days and enjoy monthly internet reimbursement of $60*Great News! You are eligible for a cash bonus! Bonus is paid in the following increments within 30 days of the following milestones:- $500 following 60 days employed- $500 following 120 days employed- $1000 following 365 days employedTo receive the bonus, you must be employed with Discover at the time of payment. Bonus payouts are less income tax and deductions.Class Start Date: September, October, or November 2021Shift Requirements: 20-29 hours a week, 7:00am - 4:00pm EST or 10:00am - 7:00pm EST, M-F with assigned weekendsStarting Wage: Minimum of $13.75/hour, & weekend differentialPart Time BenefitsOur excellent perks designed to help you reach your goals and live a rich, healthy life, include the following:Paid Time off (up to 40 hours annually)Full service cafeteria featuring Starbucks and subsidized Mindful optionsAccess to fitness centerOpportunities to volunteer in the communityDevelopment groups and trainingOn-site Health ClinicsOnsite Employee Assistance Program CounselorsDiscover Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)What You'll DoHandle basic and routine customer services inquiries and problems via multiple channels, generally recording consistent problem areas.Use computerized system for tracking, information gathering, and/or troubleshooting.Respond to customer inquiries by referring them to published material, secondary sources, or more senior staff.Navigate a computerized data entry system or other relevant applications. Must have excellent verbal communication and problem-solving skills and be comfortable with multi-tasking, as needed.How You'll Do ItAssists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chatBrings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processing credit line increase and decrease requestsBuilds the Discover Financial brand by providing industry-leading care and innovative solutionsUtilizes multiple systems to respond to, troubleshoot and document customer inquiriesLeverages 2 standard screens, verbatim scripts and proceduresQualifications You'll NeedThe BasicsStrong verbal communication and problem-solving skillsAbility to multi-task, as needed, to get the job doneBonus Points If You Have High School Diploma or GEDA quiet workspaceInternet service with a minimum speed of 5mbpsPersonal smartphone or a tablet#INDDFS #ZRDFS#Remote#BI-Remote#LI-MH1What are you waiting for? Apply today!The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.