P&C Insurance Customer Support Representative (US Remote)

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Posted 4 days ago United States Salary undisclosed
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Job Description

Swyfft () is a fast growing, tech enabled MGA that's disrupting the traditional insurance industry by re-imagining how you price and bind home insurance. From lightning-fast quotes to hassle-free claims servicing, Swyfft leverages big data to provide the very best customer service experience in the industry-from click bound to quote in sixty seconds.

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This position is a 100% remote U.S. based opportunity. Some travel for team meetings and trainings will be required once it's safe to do so.

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About the Role: *
Our Morristown Customer Support Team is growing! Only those who are ready to become a part of something that's just as exciting as our lightning fast quotes need apply! Our team is the best of the best when it comes to assisting our agents and policyholders with questions and inquiries about their policies. The expertise and service that you provide is extremely important part of the role.

Key Responsibilities: (What you'll be asked to do)

  • Responsible for answering a high volume of incoming calls (sometimes up to 75 calls a day) and resolving tickets that are received from policy holders and agents through our Zendesk system.
  • You are comfortable working in a production-based environment with weekly goals & individual metrics.
  • You understand how to accurately find and examine information from policyholders and agents so that you can troubleshoot general questions, and policy complexities.
  • Proactively communicate with agents and policyholders to confirm or obtain data needed for servicing homeowners' policies.

The Successful Candidate: (what we're looking for)

  • Experience working in the insurance industry as a customer support, billing support or underwriting assistant preferred.
  • You genuinely enjoy problem solving and assisting customers no matter what the situation is.
  • You're intuitive and you understand what a policyholder may need before they even ask for it!
  • You're patient and have great listening skills, it's like you were born to handle incoming phone calls.
  • You're organized and possess impeccable attention to detail.
  • An active P&C (Property and Casualty) License is preferred but not required.

Computer Skills:

  • Must be proficient with MS Office and comfortable learning new internal insurance related programs, systems or applications.
  • Previous experience using Zendesk is a plus.

Other:

  • Reliable high-speed internet connectivity required.
  • Designated quiet work from home space.

We Have a Great Benefits Package!

  • 20 days of PTO annually
  • Medical, Dental, Vision
  • Short- and Long-Term Disability (Company Paid)
  • Life & AD&D (Company Paid)
  • Healthcare, Dependent Care and Transit FSA
  • 401K with a generous matching contribution and no vesting schedule

It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

Please Note: Swyfft is not accepting 3rd party agency resumes for this position, please do not forward resumes to our careers email address or Swyfft employees. Swyfft will not be responsible for any fees related to unsolicited resumes.

Job Type: Full-time